Assistant Deposit Manager
Lead Bank (FKA Luna Financial)
Blue Springs, MO, USA
Posted on Oct 24, 2024
Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.
We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.
Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.
As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.
In this role you will:
- Work with the Deposit Manager to support the needs of the Deposit Training Manager, Branch Managers, Quality Control Specialists, and Call Center Manager who lead the Branch Bankers, Tellers, Client Support Team, and Call Center Specialists.
- Support the Deposit Manager in ensuring that required functions are being completed accurately and compliantly; including, sales, implementation, customer service, product development and risk management.
- Develop, implement, or enhance departmental policies, procedures, and service standards; interpret and communicate work procedures and Bank policies to Bankers.
- Monitor product vendor communications, enhancements, scheduled maintenance, added features and functionality; report updates and any concerns to the Deposit Manager.
- Respond to, or redirect to the appropriate party, any escalated client concerns.
- Provide on-the-spot coaching for team members with regard to client service and bank operations.
- Produce various management and audit reports.
- Maintain compliance with all applicable laws and regulations impacting banking services.
- Perform other duties as assigned
Qualifications:
- 3+ years Fiserv Banking experience
- 2+ years management experience
- Must have a demonstrated ability to use tact, discretion, and diplomacy when dealing with clients and team members
- Proven leadership skills
What we offer:
- At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
- Competitive compensation based on experience, geographic location, and role
- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.