Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

We are adding to our Trust and Safety team and looking to hire a team of Customer Service Associates. In this role, you will provide customer support to riders and the entire urban community. When a customer calls in to report an accident you will put yourself in their shoes and work with the customer to problem solve and fix customer issues. You will also be the voice of Lime on our Lime’s social media channels interacting and problem solving with our customers. If you have a passion for providing exceptional customer service and are a collaborator by nature that is results oriented, this is the role for you. Learn more below.

This is a remote position based in Poland. This position does require you to work flexible hours days/ nights and on the weekends.

What you’ll do:

• Build long lasting trusted relationships with our customers through open and interactive communication

• Provide accurate, valid and complete information to customer inquiries via outbound calls, emails, and social media; escalating where necessary

• Handle customer complaints, identifying appropriate solutions and alternatives within the established time requirements that result in resolutions

• Maintain and improve quality results by adhering to standards and guidelines

• Focus on continuous process improvement by identifying and recommending improvements to processes within the function

• Keep records of customer interactions, process accident records and file documents.

• Resolve complex cases related to payments .

About you:

• 1-2 years of work experience in a customer support role with good typing skills; supporting customers verbally and in written format with the ability to juggle both simultaneously

• Fluent in written and verbal English

• Excellent writing and communication skills; ability to write and speak in a clear and professional manner

• A problem solver with an analytical mindset and influencing skills that results in successful resolution

• Demonstrated proficiency utilizing a computer with experience in Google Suite

Preferred:

• Bilingual in French, German or Spanish

• International calling experience

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If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.

Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.