🏆Technical Customer Success Manager
Lindy
IT, Customer Service, Sales & Business Development
Posted on Feb 27, 2025
Technical Customer Success Manager
Our Culture
Job Description
As a Technical Customer Success Manager at Lindy, you will help our customers transform their businesses using AI agents.
You'll build and maintain no-code agent workflows for our customers while serving as their technical consultant. Your role will be crucial in helping customers realize the full potential of Lindy while contributing to our product evolution.
We are an in-office company, working from our San Francisco office 4 days a week. We do sponsor visas and cover relocation fees for up to $20,000.
Key Responsibilities
Build and maintain enterprise-grade no-code agent workflows, ensuring customer success and satisfaction
Lead customer check-ins and build deep relationships with key stakeholders to understand their processes and requirements
Manage and expand the Lindy Template Store, our library of pre-built no-code agents
Partner with Sales on new revenue opportunities, leveraging customer success stories to drive growth
Provide feedback to product teams based on customer experiences and challenges
Deliver technical support
Must-haves
No-code platform experience
Strong technical aptitude with the ability to understand and troubleshoot complex workflows
A passion for building and delivering great products
The ability to navigate a fast-paced work environment
An unusual work ethic to help build and grow a new startup
Exceptional written and oral communication skills
Ability to work in person 4 days a week from a San Francisco office
Nice-to-have
Engineering experience
Experience with enterprise SaaS products
Background in workflow automation or AI/ML products
Benefits
Competitive salary and generous equity
Health coverage
A lot of autonomy within your area of responsibility
The fun of working at a no-nonsense startup that just wants to build an amazing product and business
If interested, email jobs@lindy.ai with your resume or LinkedIn and a brief description of your relevant experience.