Head of Customer Success
Lindy
Customer Service, Sales & Business Development
Posted on Apr 12, 2025
🎖️
Head of Customer Success
About Lindy
We're on a mission to free humanity from work.
As crazy as it sounds, humanity has already free itself once — from hard, menial work. We’re just finishing the job, and using AI agents to get us rid of knowledge work.
Our goal is to build "AI employees" which can collaborate with humans and other AI employees alike, over all channels (email, Slack, Zoom, etc), pursue ambiguous goals in changing contexts, and continuously learn from their experience.
Our Culture
Job Description
As a Head of Customer Success at Lindy, you will build a customer-obsessed team and ensure our customers are so happy that they couldn’t imagine life without us.
You’ll hire, coach, set goals, create and iterate on playbooks, and work closely with the sales and product teams. Your role will be crucial in helping customers realize the full potential of Lindy while contributing to our product evolution.
We are an in-office company, working from our San Francisco office 4 days a week. We do sponsor visas and cover relocation fees for up to $20,000.
Key Responsibilities
Build a world-class customer success team
Hire, source, interview and close CSMs
Build, iterate and train your team on our CS playbook
Lead customer check-ins and build deep relationships with key stakeholders to understand their processes and requirements
Partner with Sales on new revenue opportunities, leveraging customer success stories to drive growth
Provide feedback to product teams based on customer experiences and challenges
Must-haves
Experience leading CS at startups with less than 100 people
Track record building and managing teams of 7+ people
Measurable success driving implementation and expansion of complex products for SMBs
Strong technical aptitude with the ability to understand and troubleshoot complex workflows
The ability to navigate high ambiguity in a fast-paced work environment
An unusual work ethic to help build and grow a new startup
Exceptional written and oral communication skills
Ability to work in person 4 days a week from a San Francisco office
Bonus Skills
No-code platform experience
Background in workflow automation or AI/ML products
Benefits
Competitive salary and generous equity
Health coverage
A lot of autonomy within your area of responsibility
The fun of working at a no-nonsense startup that just wants to build an amazing product and business