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Support Operations Coordinator

Linktree

Linktree

Customer Service, Operations
Melbourne, VIC, Australia
Posted on Thursday, July 4, 2024

The Role

We are looking for a Support Operations Coordinator to join the Support Team and Linktree. You’ll play a pivotal role in maintaining the quality of our support services, developing training materials and fostering strong relationships with enterprise clients. .

What You’ll Own

  • Conducting quality assurance evaluations to uphold service standards

  • Developing comprehensive training materials for agent onboarding and ongoing development

  • Partner with stakeholders to optimize support processes and enhance customer satisfaction

  • Engaging with enterprise clients to understand their support needs and address concerns proactively

  • Curating and updating help centre and knowledge base content.

Who We’re Looking For

  • Minimum of 2 years of experience in support, quality assurance, or training roles, with a demonstrated track record of success in driving process improvements

  • Exceptional written communication skills, with the ability to articulate complex concepts clearly and concisely in training materials, process documentation, and knowledge base articles..

  • Strong process-oriented mindset, with a keen eye for detail and a commitment to streamlining workflows, improving efficiency, and maintaining high standards of quality and consistency.

P.S. If you don’t tick every box in this ad, please don’t rule yourself out. We take pride in inclusion and hiring incredible human beings with great potential over ticking boxes – so if this role resonates with you, hit that apply button!

Where and How We Work

We are a global and diverse group offering a truly flexible and family friendly work environment. Kids, pets, and the occasional delivery person are all actively encouraged to appear on our Zoom screens. All of us at Linktree work either fully remote or a flex hybrid approach.

We offer autonomy and flexibility in how you structure your days and weeks. There will be the need for some collaboration outside of your usual 9-5 being a global company, but we aim to work asynchronously where possible.

How we’ll help you thrive

Our approach to benefits considers the whole person and the unique contributions they bring to Linktree. We want the experience at Linktree to be one that enables people to truly thrive so we can Go Further Together. Some ways we support you:

  • An annual wellbeing allowance to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, home office set up - the choice is yours!

  • 100% coverage (and 80% for your dependents) of your monthly premiums for medical, dental, vision, disability and life insurance for US-based employees.

  • Employer contribution towards your retirement.

  • Generous time off for vacation, holidays, parental leave, volunteer time and other categories.

  • Employee Stock Option Program - we want each and every employee to share in the company’s success as we go further together.

To learn more about our benefits, including our parental leave program, volunteering leave, DE&I initiatives, and more, click here!

Our Story

We're on a mission to empower anyone to curate, grow and monetize their digital universe. We created the "link in bio" category and are trusted by some of the world's biggest brands and celebrities including TikTok, The UN Environmental Program, The White House, F1, Manchester United, Olivia Rodrigo and Selena Gomez. With over 50M+ users and 40,000 new accounts created everyday, Linktree is the fastest growing leader in our category. Linktree has partnered with some of today’s biggest names like Amazon, TikTok, Snap, YouTube, GoFundMe, Spotify, Google, Stripe, Reddit and more to help unify users’ digital spaces— and we’re just getting started. Join us in empowering everyone from businesses to creatives in building their online presence.

At Linktree, we celebrate and support everyone’s perspective and background, and we’re proud to be an equal opportunity workplace. We aim to foster a diverse and inclusive environment where all team members have a sense of belonging, because we believe in going further together. Linktree welcomes all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience. If you require accommodations to fully participate in our opportunities, please don't hesitate to reach us at talent@linktr.ee – your needs are important to us.