Head of T&S Operations
Linktree
Operations
San Francisco, CA, USA · Los Angeles, CA, USA
USD 160k-170k / year + Equity
Posted on Nov 19, 2025
Head of T&S Operations
Los Angeles, CA • San Francisco, CA
Trust and Safety
Hybrid
Full-time
The Role
The Head of Trust & Safety Operations is a strategic and hands-on leader responsible for safeguarding Linktree’s global community and maintaining the integrity of the platform. This role ensures that users can engage safely and confidently while supporting the company’s rapid global growth.
This leader will evolve and scale the operational foundation of Trust & Safety at Linktree, developing the systems, teams, and processes that power effective moderation, investigations, and enforcement. They will oversee global operations across time zones, partner with cross functional leaders to embed data driven decision making, and ensure consistent quality and accuracy across all operational workflows. Every operational decision should align with Linktree’s values of transparency, fairness, and respect for user expression.
The ideal candidate brings deep expertise in online safety and risk management, thrives in fast moving environments, and combines analytical rigor with empathy and sound judgment. They will serve as the central authority for operational execution in Trust & Safety, balancing proactive prevention, rapid incident response, and continuous improvement to uphold user trust and platform resilience.
What You’ll Own
- Mentor, and lead global T&S operations teams across regions (internal and vendor).
- Oversee user report handling, content moderation, fraud prevention, and crisis response.
- Develop and implement global operational strategy, including outsourcing and 24x7 coverage models.
- Define and track operational metrics (response times, case quality, user impact) and deliver data-driven insights to improve safety and efficiency.
- Lead investigations and high-risk incident management, ensuring timely resolution and communication.
- Partner with Policy, Legal, and Product to align enforcement processes with evolving trust, privacy, and safety frameworks.
- Drive continuous improvement through automation, process design, and operational tooling.
- Foster an empathetic, inclusive team culture that prioritizes user safety and mental wellbeing.
Who We’re Looking For
- 8+ years of experience in scaled Trust & Safety or Risk Operations leadership, including managing global or vendor teams.
- Deep experience with moderation systems, fraud or abuse prevention, and incident escalation.
- Data-driven leader who uses metrics to improve outcomes and efficiency.
- Calm, decisive, and empathetic during crises and sensitive escalations.
- Skilled at managing cross-functional partnerships with Product, Legal, and Engineering.
- Proven ability to build structure and clarity in fast-paced, high-growth environments.
Linktree is committed to providing a fair and competitive compensation package including cash, equity, and benefits. The base salary offered for this role is targeted at $160,000 - $170,000 for roles based in San Francisco and Los Angeles. Final offers depend on multiple factors including location, experience, expertise, and role scope, and may vary from the range listed.
P.S. If you don’t tick every box in this listing, please don’t rule yourself out. We take pride in inclusion and hiring incredible human beings with great potential over ticking boxes – so if this role resonates with you, hit that apply button!
Our Story
We’re on a mission to empower anyone to curate, grow, and monetize their digital universe. We created the “link in bio” category — and we’re just getting started. From creators, artists, and entrepreneurs to global brands, we’re redefining how people connect with their communities, showcase their content and promote products — all in one link.
Today, a community of 70+ million use Linktree, including icons like Adidas, TikTok, the UN Environmental Program, The NFL, Manchester United, World Central Kitchen, Sabrina Carpenter, Olivia Rodrigo, and Selena Gomez. With 48,000 new accounts created every day, Linktree is the fastest-growing leader in our space.
We’ve teamed up with some of the world’s biggest platforms including TikTok, Snap, YouTube, GoFundMe, Spotify, Google, Stripe, Reddit, Laylo, and Kajabi, to unify Linkers’ digital spaces, and we partner with retail brands Amazon, Lululemon, Nike, Target, Sephora, Lululemon, and more to share products they love.
We’re a tight-knit, passionate team building best-in-class tools that make online presence simple, powerful, and yours. If you're excited by the idea of shaping a new category, setting the standard, and making space for everyone to be seen and succeed, we’d love to meet you.
Where and How We Work
We're a global, diverse team spread across continents with offices in London, Los Angeles, Melbourne, and San Francisco. We work together flexibly and you can choose the setup that works best for you: fully remote or a hybrid mix of office and home.
We offer autonomy in how you structure your days and weeks. While we’re mindful of time zones and occasionally collaborate outside the typical 9–5, we lean into async work to keep things flowing. Our culture is family-friendly and Zoom-casual where kids, pets, and delivery drivers are welcome.
How we’ll help you thrive
Our approach to benefits considers the whole person and the unique contributions they bring to Linktree. We want the experience at Linktree to be one that enables people to truly thrive so we can Go Further Together (one of our values). Some ways we support you:
- An annual wellbeing allowance to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, home office set-up - the choice is yours!
- 100% coverage (and 80% for your dependents) of your monthly premiums for medical, dental, vision, disability and life insurance for US-based employees.
- Employer contribution towards your retirement.
- Generous time off for vacation, holidays, parental leave, volunteer time, and other categories.
- Employee stock option program - we want each and every employee to share in the company’s success.
At Linktree, we believe in promoting a culture that celebrates unique backgrounds, talents, and experiences, and we’re proud to be an equal opportunity workplace. We are creating an inclusive workplace where every individual feels valued, respected, and has equal opportunities to thrive. We aim to foster a diverse and inclusive environment where all team members have a sense of belonging. Linktree welcomes all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience. If you require accommodations to fully participate in our opportunities, please don't hesitate to reach us at talent@linktr.ee – your needs are important to us.
Req ID: R2206