Provider Technology Manager
Lyra Health
IT
London, UK
Posted on Jan 31, 2025
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra is looking for a Provider Technology Manager within our international operations team, to lead the continuous improvement of Lyra’s technology platform around the world, in accordance with local user requirements and global service standards.
The ideal candidate has a proven track record of leadership—setting vision and fostering collaboration with product, engineering, and operations teams—while excelling in project management and execution.
Ideally the candidate can work from our London office 1 day per week, but this is negotiable.
Key Responsibilities
- Define the longer-term provider success objectives to be addressed by Lyra’s provider technology suite
- Lead the business case assessment on priorities with the greatest positive impact to Lyra’s members, balancing operational needs with engineering requirements, to ultimately inform Lyra’s international technology roadmap in partnership with the Technology team
- Project-manage the operational implementation of new features, from inception to final delivery
- Ensure that technologies already scoped are also implemented correctly around the world, identifying, troubleshooting and resolving any concerns
- Establish effective and efficient collaboration processes with cross functional partners from product, engineering and provider operations to sustain uninterrupted alignment
- Foster innovation by remaining sensitive to external and internal inputs on how existing technologies can be improved, or new technologies implemented
- Shape the scope and responsibilities of direct reports, and hire great talent, to maximize departmental effectiveness
- Overall, maintain and enhance the positive experience that providers have with the Lyra technology suite around the world
- Gather requirements for new features and systems from operational teams, working in partnership with the international technology teams
Qualifications
- Comfort with ambiguity and rapidly changing priorities
- Self-starter capable of operating with minimal direction
- Familiarity with software development processes including agile methodologies and user centred design principles is desirable but not essential
Experience
- 10+ years of work experience with a background in technology implementation within the health care space (exposure to working with providers directly is a plus)
- Track record of team leadership, growth and efficient operations
- Strong management skills and a demonstrated ability to work successfully on cross-functional technical teams
About You
- Organised, ability to plan and prioritises workload effectively.
- Passion for expanding access to quality mental health care
- Continuous improvement mind-set – looking at opportunities to innovate & improve.
- Honest, loyal, and full of integrity.
- Excellent written and verbal communication skills: ability to distil and communicate complex ideas clearly across different audiences
- Takes ownership and is a pragmatic problem solver.
- Ability to ensure accuracy of data and maintain confidentiality, with high attention to detail.
- Ability to follow procedures accurately and record actions taken at all stages.
- Is passionate, enthusiastic, and excited about the opportunity, recognising where they can add value.
- Ability to work as part of a team and accept change readily.
- Ability to work without close supervision whilst ensuring key issues are escalated as appropriate.
- Flexible and adaptable to a fast-paced environment.
- Ability to work to deadlines and under pressure.
Why Lyra?
- 28 days holidays plus bank holidays per year
- Private medical insurance
- Discretionary bonus scheme
- Group life assurance - up to 10x annual salary
- Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.
- Access to 24/7 Employee Assistance Programme
- Accredited Living Wage Employer
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.