Head of Clinical Operations
Lyra Health
Operations
Mumbai, Maharashtra, India
Posted on Aug 11, 2025
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra India are hiring a Head of Clinical Operations to effectively support Lyra's global account growth, particularly as clients expand into India. This strategic role is crucial for ensuring localized, strategic execution of global objectives, building and scaling a high-quality clinical network to meet anticipated demand, and upholding Lyra's clinical excellence and compliance within India's unique regulatory and cultural landscape. Ultimately, this position is pivotal in translating global growth ambitions into actionable, compliant, and high-quality clinical service delivery on the ground, directly contributing to the success of Lyra's global accounts in a key market.
Key Responsibilities:
- Strategic Leadership & Vision:
- Develop and execute the overall clinical operations strategy for Lyra India, aligning with global objectives and local market needs.
- Provide strategic direction for the growth and development of Lyra’s clinical network and service delivery models in India.
- Identify opportunities for innovation and continuous improvement in clinical operations to enhance efficiency, quality, and client satisfaction.
- Stay abreast of local regulatory requirements, professional standards and best practices in mental healthcare to ensure compliance and excellence.
- Define the overall strategic direction for Lyra’s counselor network in India, proactively anticipating future capacity needs and service requirements.
- Oversee the development and implementation of network expansion strategies, ensuring a diverse and high-quality provider pool.
- Establish and cultivate strategic partnerships with key organizations and professional bodies within the Indian mental health landscape.
- Set the strategic framework and guidelines for affiliate recruitment, rate negotiation, and contracting, with the Network Operations Manager executing these processes.
- Champion and uphold Lyra’s global clinical standards and quality assurance framework within the Indian context.
- Collaborate with the Lyra International Clinical Director and the Global Clinical Council to adapt and implement global clinical protocols and initiatives locally.
- Oversee the development and implementation of local clinical policies and procedures in compliance with Government guidelines.
- Ensure robust mechanisms are in place for quality audits, clinical outcomes measurement, and continuous improvement of clinical service delivery.
- Financial & Budget Management:
- Hold ultimate responsibility for the clinical operations budget in India, ensuring effective resource allocation and cost management.
- Develop the overall budget strategy for clinical operations, aligning with business objectives and forecasting future needs.
- Monitor and analyze financial performance against budget, identifying and addressing any variances.
- Oversee all costs related to affiliate management and clinical service delivery, ensuring efficiency and value for money.
- Lead, mentor, and develop the Clinical Lead, Network Operations Manager and the broader clinical operations team, fostering a high-performance and collaborative work environment.
- Set clear performance expectations, provide regular feedback, and conduct performance reviews for direct reports.
- Identify training and development needs for the clinical operations team to enhance their skills and knowledge.
- Promote a culture of continuous learning and professional growth within the clinical operations function.
- Stakeholder & Client Management:
- Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams (e.g., Commercial, Sales, Global Clinical).
- Provide strategic clinical input to business development and client servicing activities, supporting contract negotiations and renewals.
- Serve as a point of escalation for complex clinical issues and high-profile cases, working collaboratively with the Clinical Lead to ensure effective resolution.
- Represent Lyra’s clinical expertise in external forums and presentations as required.
- In collaboration with the global team, define the strategic approach for managing any onsite clinics in India.
- Provide high-level oversight for the clinical and operational aspects of onsite clinics, ensuring alignment with global standards and local needs.
- Collaborate with the Network Operations Manager on case management protocols, capacity monitoring, recruitment strategies, and customer engagement for onsite clinics.
- Establish the strategic direction for clinical data management, ensuring accuracy, confidentiality, and compliance.
- Oversee the development of key clinical operational metrics and management reporting frameworks.
- Analyze high-level trends and insights from operational data to inform strategic decision-making and drive continuous improvement.
- Ensure the Clinical Lead and Network Operations Manager effectively manages the accuracy and integrity of clinical data within the organizational database.
- Establish clear guidelines and protocols for referral management, ensuring the Clinical Lead and relevant teams are equipped to execute them effectively.
- Foster strong relationships with psychiatrists and allied health professionals to build robust pathways for higher acuity care.
Network Strategy & Development:
Clinical Governance & Quality Assurance:
Team Leadership & Development:
Onsite Clinic Strategy & Oversight:
Data Strategy & Reporting Oversight:
Referral & Care Coordination Strategy:
Qualifications
- Master's degree in a clinical field, e.g., Psychology, Counseling, Social Work
- Professional registration and licensing in India
- Minimum of 5 years of progressive leadership experience in clinical operations within a healthcare or mental health organization, with experience in the Indian context.
About You
- Proven track record of developing and implementing successful clinical operations strategies.
- Strong understanding of the India mental healthcare landscape, including regulatory requirements and professional standards.
- Excellent leadership, communication, interpersonal, and stakeholder management skills.
- Demonstrated ability to manage budgets and financial performance.
- Experience in building and managing relationships with a diverse network of clinicians.
- Strong analytical and problem-solving skills with the ability to interpret data and generate strategic insights.
- Experience working in a global organization and collaborating with international teams is a plus.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
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