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Banking Operations Analyst

M1 Finance

M1 Finance

IT, Operations
Chicago, IL, USA · Remote
Posted on Thursday, May 30, 2024

Who we are

M1 helps clients build and protect their wealth, day to day and for the long term. Our self-directed platform allows users to invest, borrow, spend and save in one place, using automation to power each user's unique personal strategy. Hundreds of thousands of clients trust us with over $8 billion in assets. As the Finance Super App™, we empower clients’ financial well-being through automated investing tools, industry-leading APY on high-yield savings accounts, paperwork-free margin loans, low-cost personal loans, and high cash back credit card rewards that can be automatically re-invested into your M1 portfolio.

Our vision is to create a digital private banking experience, making the tools and services of the ultra-wealthy accessible with the click of a button. We've been named a top app for investors including 2023 Best for Low Costs and Best for Sophisticated Investors by Investopedia, 2023 Best Investment App for Portfolio Customization by Insider and one of the best Roth IRAs by Fortune. We have over 60,000 five-star reviews on the Apple App Store and Google Play.

As a fast-growing fintech company, we’re looking for talented and smart individuals who are excited about rethinking what’s possible with personal finance, invested in their personal and professional growth, and eager to take ownership of their work. Our award-winning workplace culture has been recognized by Inc. (Best Workplaces 2022), Built In Chicago (2022 and 2023 Best Places to Work in Chicago), CB Insights (Top Fintech Companies of 2021), and the Chicago Tribune (2021 Top Workplace).

We mean it when we say, “M1 is yours to build.”

M1 is a remote forward organization and at this time is only able to hire in the following states: CO, FL, GA, IL, IN, MN, NJ, NY, PA, TX, UT, VA, OR, WA.

What we’re looking for

The M1 Borrow Operations Analyst will be an owner of the unsecured personal loans product. They will have a rich background in lending and the hunger to lay a strong foundation then scale a growing product. This role will scale all levels from operating at the ground floor to strategizing the path forward in partnership with Product, Finance, Engineering, Marketing and Compliance. A flexible attitude and sense of extreme ownership will be key as the role solidifies.

What you’ll do

  • Use your lending experience to help us grow and scale.
    • You know personal loans and have seen a program at full scale or have been a part of building something.
  • Meet us where we are and work with the resources available to get us to where we want to be.
    • A strong understanding and implementation of the crawl, walk, run, sprint framework will be key to the success of this role. There is much to be done – help us focus on accomplishing what we can and should right now.
  • Be the strategic voice helping us balance risk vs needs
    • We are and need to be scrappy while being strategic with our resources
    • Use your experience to help us have an outsized impact
  • Operate on the ground floor – work loans, investigate issues, handle escalations
    • In time we will scale (and will need your help scaling!) however to start, you’ll be in the weeds
    • Note: We will look to you to drive efficiencies and process improvements to get yourself out of the weeds so you’re in control here.
  • Communicate clearly both up and down within the organization.
    • Articulate what we are currently facing and what needs to be done
    • Help other teams understand priority, help leadership understand risk
    • We use Asana to keep ourselves organized – if you aren’t already comfortable with the tool, that will be an area of focus so you can communicate clearly
  • Dig into the data – see what’s working and what’s not working
    • Be comfortable doing your own analysis of the impact of policies and decisions
    • Should we change something? Bring it forward with some data backed info!
    • You’ll have support here so you don’t need to be a SQL master however you should know enough to be dangerous doing your own digging


  • 3-5 years of experience in lending operations, ideally in the fintech space
  • Experience developing processes, meeting deadlines, and paying close attention to detail
  • Strong analytical, metrics and data-driven mindset
  • Experience in a fast-paced, high-activity environment
  • Strong communication skills, with the ability to work cross-functionally and
    communicate with leadership
  • Proven project management skills

M1's Commitment to Diversity

M1 is proud to be an equal opportunity employer. We celebrate different experiences and we're committed to diversity, equity, inclusion, and belonging (DEIB) at all levels of the company. Women, minorities, veterans, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply. With our DEIB Council and six Employee Resource Groups (AAPI@M1, Black@M1, Mental Health@M1, Pride@M1, SomosM1, and Women@M1), M1 employees and leaders set aside company time to tackle DEIB projects and achieve goals every quarter.

Our Values

Our team embodies our ten core principles and if these principles speak to you – we’d love to talk with you.

  • Mission Driven - We know that financial well-being has a dramatic impact on an individual's quality of life. We are passionate about helping people in this domain.
  • Extreme Ownership - We are responsible for the results to our clients, teammates, and shareholders. We own everything in our domain that affects these results.
  • Boldness - Thinking small is a self-fulfilling prophecy. Thinking big inspire results. We would rather fail at the meaningful than succeed at the trivial.
  • Ruthless Prioritization - We want to do more than we possibly can. We must be disciplined on how to use our precious money, people, and time. That means saying no to a lot of good ideas so we can focus on the most important thing.
  • Integrity - We do the right thing. This trust must never be broken.
  • Effectiveness - We do what's needed to deliver the intended results. Whether that requires disciplined process or scrappy implementation, we find a way.
  • Team Oriented - We work collaboratively to achieve more. We respect, trust, and support one another.
  • Transparency - We use simple and clear communication to share information so that people have the context to make good decisions.
  • Make Forward Progress - Something is better than nothing. We make incremental improvements on our path towards perfection. Crawl, walk, run, and then sprint.
  • Resiliency - We understand that any big goal comes with ambiguity, change, and setbacks. We adapt and keep going.

Our Perks

  • Competitive Pay and Stock Options
  • Comprehensive health, dental, vision, disability, and life insurance
  • Retirement benefit with employer match
  • Unlimited PTO
  • Office in the Loop with a Game Room and Gym
  • Access to employee workshops and training about financial literacy, empathy and mental health, professional development, and more
  • Free subscription to Insight Timer, the world’s #1 meditation app for sleep, stress, and anxiety