Make a game-changing next move.

Learn more about the opportunities in Coatue's portfolio.
192
companies
6,896
Jobs

Application System Engineer

Navan

Navan

Gurugram, Haryana, India
Posted on Feb 6, 2024

Navan is seeking a talented and versatile IT professional to join our team as a hybrid Application Systems Engineer and IT Support Engineer. In this role, you will play a crucial part in ensuring the stability, security, and optimal functionality of our IT systems, as well as providing excellent technical support to our end-users. The ideal candidate will possess a strong technical background in systems engineering and a passion for delivering exceptional IT support.

What You'll Do:

  • Application Systems Engineering:
    • Implement and administer SaaS tools such as Okta, Google Workspace, Slack, Zoom, Okta Workflows, Atlassian, etc.
  • Support, monitor and troubleshoot applications, systems and the interconnections between
  • Support and administer internal Identity Access and Management function, including Single Sign-On configuration and deployments
  • Provide technical expertise for our ever growing business and ever expanding IT systems and infrastructure
  • Continually evaluate gaps and opportunities to enhance and mature environment, and automate manual and repetitive processes where possible
  • Monitor emerging technologies and make recommendations for adoption when applicable
  • Assist IT leadership and other IT cross-functional teams with project-level deliverables
  • IT Support:
    • Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues
    • Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
    • Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
    • Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
    • Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
    • Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment
    • Support and manage local A/V Operations
    • Participate in an on-call rotation schedule for IT Support and monitoring/alerting activities, which involve after-office hours and weekends
    • Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network checks, etc.)
  • Documentation and Training:
    • Create and maintain comprehensive documentation for systems, procedures, and troubleshooting steps.
    • Provide training to end-users on IT best practices and new technologies.
  • Collaboration and Communication:
    • Collaborate with IT team members to develop and implement IT strategies aligned with business goals.
    • Communicate effectively with both technical and non-technical stakeholders.

What We're Looking For:

  • 5+ years of experience administering a wide range of SaaS apps in a cloud first environment, and technical proficiency with our primary tech stack: Okta, Google Workspace, Slack, Zoom, Okta Workflows, Atlassian (especially Jira Service Desk and Software automation and management)
  • 2+ years of experience with Okta Workflows and other iPaaS platforms, such as Workato, Zapier & BetterCloud
  • Knowledge and understanding of IAM concepts (SSO, SWA, SAML, JIT, SCIM, OIDC, OAuth, RBAC, ABAC)
  • Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices
  • Exceptional problem solving and troubleshooting skills with an understanding of IT operations
  • Ability to adapt to changing priorities and time-sensitive requests
  • Odd hours and on call-duties are required
  • Proven experience in IT Systems Engineering and IT Support roles
  • Ability to lift and carry items weighing 10-50 pounds
  • Bachelor’s degree in Information Technology or any Computer-related degree is a huge plus