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Solutions Engineer, Tokyo

Notion

Notion

Tokyo, Japan
Posted on Tuesday, June 18, 2024

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

The Notion sales organization has a strong Product Led Growth lean, with many customers entering our funnel through our self-service motion before our product grows toward being a wall-to-wall solution. As we grow, more and more prospects are investigating how Notion can integrate with their existing tech stack, replace existing solutions, or be deployed in large or phased implementation to support desired business goals. As an early member of the Solutions Engineering team, you will:

  • Partner with members of the sales org on customer engagements with prospective and existing customers
  • Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner
  • Provide thoughtful technical guidance to customers throughout the sales process, with a focus on quickly enabling customers to successfully deploy and integrate Notion
  • Develop custom Notion workspaces showcasing a deep understanding of Notion’s ability to support customer workflows and integrated applications
  • Curate structured product feedback to enable the Product and Engineering teams to enhance and refine Notion to solve customer needs
  • Work with marketing to refine our technical narrative for the product, including blog posts, webinars, and customer-facing marketing collateral
  • Educate the sales org on the product, upcoming releases, competitive analysis, and topical information about typical customer environments and third party applications
  • Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners

What You'll Achieve:

  • Drive technical onboarding + implementation for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife!
  • Help build the foundations of Solutions Engineering at Notion - As an early member of our SE org and regional team, you'll be instrumental in helping define our sales-assisted motions.
  • Serve as the customer's technical advisor: You'll project manage the technical implementation process to quickly onboard our customers and help them dig deep into new use cases of Notion.
  • Join a fantastic team at a magical time: We've hit profitability and over three million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.
  • Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
  • Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

Skills You'll Need to Bring:

  • 5+ years as Technical Sales Engineer, Solutions Engineer or Solutions Architect
  • You’re able to understand and explain how APIs can be used to support advanced customer workflows
  • You have experience working with third-party integrations for IAM/SSO, DLP or SIEM platforms
  • You have strong project management experience and have managed complex projects to completion
  • You have a growth mindset and thrive in the building stage of a nascent team
  • You’re highly adaptable, easily acclimating to a rapidly changing business and industry
  • Native level Japanese, business level English both in writing and speaking

Nice to Haves:

  • You've been a first or early hire at a fast-growing startup before
  • You have experience using Notion
  • You have coding experience that would enable you to write basic scripts using the Notion API
  • You have experience using with and designing relational databases

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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