The Challenge

OneTrust is looking for a Director, Renewals Management, to build and lead our customer renewals function. The Director will be a proven renewals leader with a demonstrated track record of success motivating and leading renewal teams in a high-growth environment. This role will optimize team performance through hands on coaching, mentoring, and performance management strategies. This is a team leadership role leading both managers and individual contributors in traditional renewal management.

This leader will partner with the sales, customer experience, strategy and operations, and marketing teams to ensure there is a clear Renewal strategy across all functions and to ensure operational and executional excellence. Your mission will be to deliver an exceptional customer experience at the time of renewal – while creatively solving complex customer challenges. You will be the second line leader of a team tasked with executing quarterly renewals goals through research, negotiation and management of subscription renewal quotes and contracts.

Your Mission

• Lead a team of Renewals Managers and Associates who own a portfolio of client renewals end-to-end, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time, execution of processes and contract execution.
• Forecast and Deliver
• Work closely with sales management to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)
• Drive performance metrics: Renewal Rate, Churn mitigation, upsell/cross-sell identification
• Guide Renewal Managers and Associates on their professional development journey
• Partner with colleagues in Sales and Customer Success to provide seamless support during renewals.
• Identify and manage client stakeholders and build and maintain relationships with key individuals.
• Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation.
• Identify commercial opportunities to increase Customer’s utilization of the OneTrust platform and work with the sales team to take advantage of any opportunities.
• Pro-actively collect, analyze, and share customer feedback with colleagues in the professional services, sales, and R&D teams.

You Are

You're a self-starter who is entrepreneurial in spirit and fosters a customer centric approach to top line revenue retention and growth. You enjoy collaborating across multiple teams to optimize for customer and company outcomes. You’re motivated to build a new function and transform the way OneTrust supports and delivers value to our customers. You’re excited to invest in the personal and professional development of your team.

• Bachelor’s degree and 8+ years of renewals and/or related sales and customer success experience
• Experience leading teams as a second line leader or higher
• Experience within the Technology/SaaS industry preferred
• Skilled in change management practices and driving organizational process improvements
• Superior cross-functional collaborator with exceptional general management skills and the ability to build relationships within an organization
• Strong interpersonal, presentation and negotiating skills to quickly establish rapport and credibility at all levels within an organization
• Demonstrated experience working with geographically dispersed teams
• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate teams.
• Comfortable working with ambiguity and quickly changing environments.
• Experience managing a high-volume renewal portfolio and identifying opportunities to mitigate risk and expand revenue within the customer base
• Strong verbal and written communication skills
• Familiarity with Salesforce or similar CRM solutions is preferred

Benefits

As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!). Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program:

Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices.

Workstyle Flexibility: Hybrid role.Go green with commuter program discounts and in-office perks.

Career Development: You’re not just joining any company; you’re joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.

Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel.

Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.

Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.