Senior Customer Success Architect - Consent & Preferences
OneTrust
Strength in Trust
OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.
The Challenge
We're looking for a Senior Customer Success Architect to join our Customer Success team. In this role, you will act as a product expert and evangelist. This person will be required to have deep expertise in how our customers use a subset of our solutions. Your main goal will be to use your deep expertise to deliver valuable solutions to customers as well as provide thought leadership internally to shape product direction and our internal methodology on how our customers should leverage our products. This person must be highly collaborative, possess an inquisitive spirit, and be able to successfully manage ambiguity and frequently changing priorities. The position requires above average attention to details, technical acumen, concern for the accuracy of work, and strong commitment to tasks meeting deliverable dates.
Your Mission
- Create long-term relationships with OneTrust product, development, and technical teams
- Work with our Customer Success Managers to deliver outcome-based product solutions
- Translate business requirements into functional and technical product solutions
- Spreading expertise by hosting trainings, client sessions, webinars, and informal teaching as new offerings and enhancements are developed, you contribute to scoping their development, adoption, and stabilization
- Work daily with key stakeholders to provide solutions, guidance and product expertise
- Accelerate customer value through your knowledge of the OneTrust solutions
- Provide timely resolutions across all customers of the team
- Advocate for Customer Success team by understanding the key business requirements of their customers and internally with our Product and Engineering Teams
- Provide training on new features and accelerate adoption by understanding of their usage
- Conduct assessments to review customer product usage and provide recommendations for improvement
- Share our product direction with our customers and share customer input with our product and engineering teams
- Develop technical solutions to customer problems and initiatives
You Are
- Excellent with your communication and presentation skills
- Excel at learning emerging technologies and creating technical solutions
- Able to manage multiple projects simultaneously
- Proficient in the products you have been exposed to, and possess the ability to learn the entire product suite
- Empathetic to your customers, advocating for their success
- Steady in the face of business-critical issues and capable of handling customer escalations
- Hard working, determined, used to working at a fast pace
- Able to take information and process it quickly
- Independent, but also a team player
- Technically adept
Your Experience Includes
- BA/BS in a related subject is required
- 4-6+ years in a role within software consulting or related experience
- Effective communication skills. Proven success in and genuine enthusiasm for working with technical teams
- Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
- Practical experience in troubleshooting software and web services
- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
- Strategic thinking, problem-solving, and decision-making capabilities
- Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
- Experience within the Technology/SaaS industry
- Experience in using software for reporting and task management such as Salesforce preferred
Preferred Technical Skills
- Front-End Web Development: Proficiency in JavaScript, HTML, and CSS with experience in tracking technologies such as Google Tag Manager, Adobe Launch, Tealium iQ, or Ensighten Manage; familiarity with single-page application (SPA) development preferred.
- Back-End Integration: Strong understanding of APIs (RESTful, SOAP, JSON, XML) and experience with back-end languages like Python, Java, or PHP; proficiency with API testing tools (e.g., Postman) and encryption techniques.
- Mobile Application Development: Hands-on experience with mobile development environments (Android Studio, Xcode) and frameworks such as React Native, Flutter, or Xamarin; knowledge of languages like Swift, C#, and C++ for native app development.
For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.
Where we Work
OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.
The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.
We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.
- Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.
- Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.
Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.