Outschool's mission is to inspire kids to love learning. We achieve this by linking learning to kids’ interests, connecting them with other classmates who share their passions, and giving them the autonomy to pick their own paths. Our small group classes meet over live video chat with teachers who celebrate their unique strengths and empower all learners to develop confidence and a strong sense of self.

We're also focused on removing barriers for historically underserved learners who face systemic challenges to their success. Outschool.org is a nonprofit that partners with homeschooling co-ops, community-based organizations, and schools across the U.S. to provide marginalized communities with access to virtual and hybrid learning experiences.

We believe that diversity drives learning. To meet our mission, we encourage, support, and celebrate different ideas, perspectives, and backgrounds. As a fully distributed (remote) team, we challenge one another to find the most effective way to empower learners, teachers, and parents. Your name, race, religion, gender, nationality, sexual orientation, and age are not barriers; they are why we want to work with you. We invite talented and creative candidates who value the importance of nurturing a child's boundless curiosity to join us on this journey.

The pandemic has been challenging for families all over the globe. We acted quickly and worked together to provide quality resources to learners, parents, and teachers in the past year. As communities worldwide rethink their approach to education, Outschool will continue to innovate and provide kids with unique opportunities to explore their passions.

Outschool has been named Fast Company’s most innovative EdTech company in the world, and one of the top ten best startups for women from Elpha. Outschool has also been one of BuiltIn’s Best Remote Places to Work for the last two years and has appeared on Y Combinator’s Top Companies list for the last three years.

Are you a customer-obsessed email and SMS marketer with a demonstrated track record of success? We’re seeking a Lifecycle Marketing Lead to join our team and own our lifecycle marketing strategy and execution. In this role, you are accountable for developing our lifecycle marketing roadmap as well as for creating and executing email marketing campaigns and A/B tests that drive conversion, engagement, and retention via email using Iterable. You’ll have some support from contractors but you will be expected to roll up your sleeves and get hands-on in executing your strategy. You’ll also lead exploration of new lifecycle marketing channels (e.g. SMS, push) and audience expansion as needed (ex. teacher communications). Your role is pivotal in driving customer acquisition, nurturing customer relationships, enhancing brand loyalty, and maximizing revenue through effective email strategies.

We're seeking a data-driven customer lifecycle marketer with experience in Iterable and a knack for collaborating with growth, creative, and product teams. If you have these skills and a talent for crafting compelling campaigns and optimizing performance, this position offers a dynamic opportunity to shape our digital messaging landscape.

CORE RESPONSIBILITIES:

• Leverage your proficiency with the Iterable platform to develop and implement strategic marketing campaigns, including segmentation, targeting, and personalization, to achieve business objectives and KPIs around activation, retention, and lifetime value.
• Be the in-house expert in lifecycle marketing strategies and shape how we improve and expand our lifecycle marketing efforts.
• Work cross-functionally with product and growth teams on experimentation and to continually improve our Iterable instance and ability to segment and target customers with tailored messaging.
• Maintain a high bar for marketing creative and copy across lifecycle campaigns and proactive share-out of what’s resonating with customers
• Proactively monitor and report out lifecycle campaign performance, conduct A/B testing, and use data insights to continually optimize email content, timing, and strategies for maximum customer engagement and retention.

DESIRED EXPERIENCE & SKILLS:

• 5+ years of experience owning and/or working in an Iterable instance at a growth-stage startup
• Proven track record of building successful lifecycle marketing campaigns that activate new customers and increase customer lifetime value through email and other channels likeSMS and push notifications
• Experience collaborating cross-functionally, especially with product, creative, and data & analytics teams
• Skilled in campaign analysis and A/B testing design and excited to dig into the numbers to identify insights
• A highly adaptable and scrappy mindset, with a willingness to experiment, take calculated risks, and think creatively to drive channel growth
• A persistent finger-on-the-pulse of the latest trends and best practices in lifecycle marketing strategy, technology, and channels

At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:

•Shared Financial Success: Competitive salaries, stock options, and investment plans that make saving for retirement easier.

•Health & Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth.

•PTO & Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends.

•Fully Distributed: With a team distributed across the US and Canada, we create a remote culture through expensable meals, virtual events, expensable home office setup, and internet allowance.

•Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool!

•Community Impact: Outschool matches employee donations to established charities and has committed to support Outschool.org’s non-profit programs.

Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.

Outschool is committed to providing reasonable accommodations to neurodiverse individuals, applicants with physical and mental disabilities, and disabled veterans. For individuals who would like to request an accommodation, you may reach out to us at recruiting@outschool.com or through your Recruiting point of contact as you schedule your initial interview.