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Workplace Experience Coordinator (SF)



San Francisco, CA, USA
Posted on Wednesday, February 7, 2024
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first.
Personerds are smart, hardworking, playful, curious, supportive, creative, growth-minded, and downright amazing people. We are looking for an equally wonderful Workplace Experience Coordinator to play a key role in creating a seamless and positive experience for all guests and employees and ensuring office operations run smoothly at all times. We are excited to bring on a Workplace Experience Coordinator to help us maintain and further our ‘people-first’ culture. The ideal candidate is self-motivated, a natural problem-solver with strong attention to detail, and a can-do attitude. If you’re creative and hungry to learn and grow and think no job is too big or too small, we’d love to hear from you!

What you'll achieve

  • Act as the point of contact/escalation for all in-office matters
  • Screen phone calls and greet Personerds and visitors as the voice and face of Persona
  • Support employees with their daily workplace needs, in person and virtually
  • Manage the ongoing upkeep of our facilities through vendor and facility coordination including repairs & maintenance
  • Ensure common areas such as the kitchen, reception, conference rooms, etc. are tidy and meeting-ready
  • Order and organize supplies, manage cost and inventory, and own ad-hoc gift ordering for external partners
  • With support from the Operations Manager, take the lead planning programming (at least 2 events per month), engaging teams and driving incredible employee experiences
  • Receive, send, and sort mail and packages
  • Other organizational support as needed

What you'll bring to Persona

  • 2+ years experience working in an office, hospitality, or retail operations environment
  • Onsite 8:30 am - 5:30 pm (Monday-Friday) with occasional overtime
  • Have excellent organizational skills and an eye for detail
  • Quick learner who is unafraid of asking questions to keep things running smoothly
  • Able to work independently and collaboratively to execute on projects and adhere to deadlines
  • Take pride in relentless execution and getting the job done
  • Able to maintain professionalism and discretion in an evolving environment
  • Able to work in an extremely fast-paced environment while delivering world-class results
  • Excellent written and verbal English communication skills
  • Work involves extended walking, reaching, bending, stooping, pushing, and/or pulling. Must be able to comfortably lift up to 20lbs
Compensation & Equity
For this role, the estimated base salary range is between $60,000 - $80,000. Base salaries are just one component of the total compensation package and are determined by several factors such as years of experience, expertise, qualifications, and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, that the salary range is a guideline that is subject to change without notice.
Benefits and Perks
Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, mental health days, family planning benefits, professional development stipends, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.
Diversity, equity, inclusion and belonging
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.