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TechOps Analyst (SF)



San Francisco, CA, USA
Posted on Saturday, February 17, 2024
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first.
Persona is looking to bring on a TechOps Analyst! In this role, you will play a supporting role in our IT team, assisting with various IT-related tasks to ensure the smooth operation of our internal systems. This position is perfect for individuals who are eager to kickstart their career in IT and gain hands-on experience in a fast-paced environment, reporting directly to the Head of Business and People Operations.
The ideal candidate will play a vital role in providing technical assistance to end-users and ensuring the smooth operation of our clients' IT systems. This role is ideal for individuals who are beginners in the field of IT but possess a strong passion for problem-solving and meticulous attention to detail, along with customer experience skills dealing with leaders as well as individual contributors.
This is a hybrid position based out of our headquarters in downtown San Francisco. We are currently in-office Tuesdays - Thursdays with the option to work remotely on Mondays and Fridays.

What you'll do

  • Be the front-line support supporting every employee, including our leadership team
  • Work with our People Ops team to ensure smooth onboarding/offboarding for employees
  • Setting up video conferencing for company all-hands
  • Procure and track all tech equipment for all employees (remotely and in-office)
  • Research new tools to optimize internal efficiencies across teams

What you'll bring to Persona

  • 3 years of experience working in IT/TechOps or equivalent experience
  • Strong passion for technology, automation and efficiency
  • Experience with MacOS, Google Workspace, jamfPRO and Okta
  • Comfort building trust through collaboration and successful cross-functional engagements
  • Working knowledge of computer systems, security, network and systems administration, databases and data storage systems
  • Great at finding solutions and explaining your thought process to achieving results
  • Firm grasp on TechOps/IT best practices
Compensation & Equity
For this role, the estimated base salary range is between $35-$45 USD/hr. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications, and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, that the salary range is a guideline that is subject to change without notice.
Benefits and Perks
Persona offers a wide-range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, among others.
While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.
Diversity, equity, inclusion and belonging
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.