TechOps Analyst (SF)
Persona
IT
San Francisco, CA, USA
Posted on Feb 7, 2025
About Persona
Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.
We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.
We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We’re growing rapidly and looking for exceptional people to join us.
About the Role
Persona is excited to hire a TechOps Analyst to join our team! As an early member of TechOps at Persona, you’ll play a pivotal role in our broader IT team, taking the lead on various tasks to ensure the smooth operation of our internal systems in our San Francisco headquarters. This position is perfect for individuals who are eager to build on their IT career in a high-growth technology startup environment, reporting directly to the Head of Security.
The ideal candidate will play a vital role in providing technical assistance to end-users and ensuring the smooth operation of our clients' IT systems. This role is ideal for individuals who are beginners in the field of IT but possess a strong passion for problem-solving and meticulous attention to detail, along with customer experience skills dealing with leaders as well as individual co ntributors.
This is a hybrid position based out of our headquarters in downtown San Francisco. While our team is typically in-office Tuesday through Thursday with remote options on Monday and Friday, this role may require a different in-office schedule based on its responsibilities.
What you'll do at Persona
- Be the front-line support supporting every San Francisco city-based employee, including our leadership team
- Work with our People Ops team to ensure smooth onboarding/offboarding for employees
- Setting up video conferencing for company all-hands
- Procure and track all tech equipment for all employees (remotely and in-office)
- Research new tools to optimize internal efficiencies across teams
What you'll bring to Persona
- 3 years of experience working in IT/TechOps or equivalent experience
- Strong passion for technology, automation and efficiency
- Experience with macOS, Google Workspace, Jamf Pro, and Okta
- Comfort building trust through collaboration and successful cross-functional engagements
- Working knowledge of computer systems, security, network and systems administration, databases and data storage systems
- Great at finding solutions and explaining your thought process to achieving results
- Firm grasp on TechOps/IT best practices
Compensation & Equity
This salary range is the estimated base salary range. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice.
Benefits and Perks
Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.
Diversity, equity, inclusion and belonging
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.