Head of Customer Due Diligence / Onboarding
Pleo
“Pleo was founded in Copenhagen, Denmark, in 2015 by”... That’s usually how an opening line about Pleo goes. But a lot has happened since! Pleo has grown fast and we now offer our services across multiple markets, to over 30,000 businesses and we are just getting started!
Now to the point… We are looking for fun, dedicated and passionate about customers Head of Due Diligence.
The Head of Due Diligence at Pleo is a strategic leadership position designed for an individual capable of leading other managers and being accountable for the performance of Pleo's corporate customer due diligence teams worldwide. The ideal candidate will have a strong focus on production management, with an emphasis on meeting SLAs, enhancing planning and forecasting, and mitigating risks. This role demands a proactive leader with a can-do mentality, poised to challenge the status quo and inspire their teams through all challenges.
Key Responsibilities
- Lead and manage global due diligence teams, ensuring optimal performance and adherence to SLAs.
- Strategically develop and implement processes for planning, forecasting, and risk mitigation.
- Cultivate a culture of continuous improvement, excellence, and innovation within the team.
- Guarantee compliance with all regulatory requirements and internal policies across jurisdictions.
- Direct the team towards operational excellence, surpassing targets through effective leadership and motivation.
- Collaborate with various teams to refine the customer onboarding experience and enhance KYC processes.
- Be in the details, know what is in your queues a all times and prioritise based on what is best for Pleo
Key Requirements
- 5-10 years of leadership experience in customer due diligence, KYC, or transaction monitoring within the financial services sector - preferably within the UK or EU.
- Proven track record in production management, prioritization, risk mitigation, and a deep understanding of process excellence and optimization, particularly in improving customer conversion and onboarding automation.
- A forward-thinking mentality that challenges the status quo and fosters innovation.
- Exceptional leadership skills, with the ability to motivate and guide teams through challenging periods.
Nice to Have/Advantage
- Experience managing remote or geographically dispersed teams, with a sensitivity to cultural differences.
- AI knowledge/ curiosity and hands-on experience, particularly in enhancing due diligence and KYC processes.
- Experience in B2B due diligence/KYC processes, with a focus on streamlining and automating operations.
Show me the benefits!
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets 🍜
- Private health insurance to ensure you’re fit in body and mind to do your best work
- We offer 25 days of holiday + your public holidays
- For our CDD team we offer flexibility/remote working options
- Option to purchase 5 additional days of holiday through a salary sacrifice
- Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
- We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️🩹
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
#LI-Remote
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
About your application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.