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Technical Content Developer

Postman

Postman

Software Engineering, IT
San Francisco, CA, USA
Posted on Tuesday, June 11, 2024

Who Are We?

At Postman, we aim to put the customer at the center of everything we do. With over 30 million users, the Customer Education team is at the forefront of supporting our customers on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers’ journey.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity:

Postman is seeking a Technical Content Developer to bring API ecosystem knowledge, passion and skill to develop scalable, educational content for customers across a broad array of industries and sizes. Our ideal candidate is someone who has extensive experience using Postman, has consumed, designed and tested APIs and has a proven track record of developing written content for complex topics. You will be responsible for identifying new topics, learning objectives and writing both text modules and the scripts for video modules. You will also have a significant role in designing hands-on challenges in a custom product environment.

What You'll Do:

  • Design educational content that helps customers and internal teams understand how to use Postman effectively
  • Identify customer product knowledge gaps and create internal assets, such as, outlines, scripts and demo flows to help produce effective content
  • Build in-product skill assessments that challenge a user and enhance their understanding of the subject matter
  • Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs
  • Keep up-to-date with product updates and new features to ensure training programs reflect the most current information.

About You:

  • 5 years minimum experience in API development, content development, technical writing or other relevant roles
  • Experience working in HTML, CSS, JavaScript, NodeJS, GitHub and RDBMS(PostgreSQL)
  • Postman experience is a plus
  • Excellent verbal and written communication skills
  • Enjoy coordinating with both technical and non-technical colleagues
  • Ability to facilitate a resolution to complex technical issues
  • Passion for operationalizing, reporting on and continuously improving customer experiences at scale
  • Consistent track record of successfully handling stakeholder relationships
  • Highly organized, with proven ability to work autonomously and run multiple projects at one time

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

This role is based remotely in the San Francisco Bay Area, and the reasonably estimated salary for this role ranges from $140,000 to $160,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend.

Equal Opportunity.

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.