Who are we?

Postman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on Twitter via @getpostman.

We seek a Technical Support Engineer to join our team and deliver excellent service for a leading global SaaS company with millions of users. You will engage with customers, both technical and non-technical, on a personal level. Familiarity with key languages like JavaScript, Node.js, and PHP is highly valued. Don't hesitate to apply even if you don't meet all the requirements - we welcome applicants from diverse backgrounds, including those without customer-facing experience.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

About the team

At Postman, the Trials and Experimentation team stands as a pioneering initiative geared towards delivering significant value to our customers and driving revenue growth.

This team fosters a culture of exploration among our developers, encouraging them to experiment with Free Plan user behaviors and enhance their overall product experience to get them converted to a Paid Customer, thus contributing to the company's bottom line.

What You’ll Do:

• Own and deliver Postman’s Trials Journey end to end.
• Introduce Trial Ingresses and personalize Postman Workspaces during Trials.
• Collaborate with engineering and product stakeholders to grasp user requirements. Craft precise technical specifications for product features and implement them.
• Other Major responsibilities include on-call duty, peer code reviews and actively contributing to the platform's overall maturity.

About You:

• You’ve a Bachelor's degree or equivalent experience.
• You’ve at least three years experience in building enterprise products.
• You're eager to dive deep and solve problems for our users.
• You demonstrate empathy towards users, ensuring products are intuitively usable and meet their needs effectively.
• You have good written and verbal communication skills that are evident in how you collaborate with your peers within or outside your team.

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

We offer competitive salary and benefits, and a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. Yes, seriously. We want you to eat well wherever you’re at.) Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent and fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves, and we want you to be part of it.

This position requires you to be present in our Bangalore office on Mondays, Wednesdays & Fridays.