Instructional Designer & Content Architect
Postman
Who Are We?
Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity
At Postman, our Sales Enablement team is responsible for arming our sales team with the necessary tools and knowledge to proficiently sell Enterprise and close new logos. From creating sales training and collateral to offering unwavering support and guidance, we're committed to equipping our GTM teams with everything they need to achieve unparalleled success.
What You’ll Do
- Design and develop training content and self-paced courses for new hire onboarding, everboarding, and skills development for the go-to-market team
- Apply proven instructional design theories and adult learning principles to the development of engaging and relevant content that enhances learning transfer and retention
- Collaborate with the new hire onboarding program manager and subject matter experts to identify target audience’s training needs
- Conduct instructional research and analysis on our learners and stakeholders
- Create learning objectives to appropriately match the identified training needs, and design content that meets those goals
- Manage, own, and update training content in LMS and CMS in collaboration with department standards
- Produce hands on exercises, activities, and assessments that align with the content and learner, and are designed to reinforce learning
- Simultaneously manage multiple learning programs holding various levels of complexity and time-critical deliverables through their entire life cycle
About You
- You possess strong knowledge of learning theories and instructional design models
- You have the ability to work effectively with cross-functional teams and stakeholders
- You understand the needs and learning styles of diverse audiences
- You can adapt quickly to evolving needs of a high growth GTM team and provide flexibility to adjust content to changing feedback, strategies and requirements
- You are comfortable with ambiguity and consider yourself adaptable: Willing to learn, try new approaches and iterate based on impact
- Your competencies include excellent organizational, analytical, interpersonal, and written/oral communication skills
What You’ve Done
- Minimum 3-5 years of experience designing and producing learning content for software applications
- Skilled in course development
- Experience managing, organizing, and updating Learning Management Systems and/or Content Management Systems (preferably Highspot)
- Demonstrated ability to translate product features, specifications, and technical complexities into accessible learning content
- Strong editing, writing, and communication skills with the ability to create clear instructional content and scripts, and to edit others' work to meet department standards
- Proven track record of delivering high-quality content in dynamic, fast-paced environments with rapidly changing products.
- Strong analytical skills with the ability to use data to inform decisions and improve outcomes
- Work hours within one of these four North American time zones (Eastern, Central, Mountain, Pacific), preferably located in the San Francisco bay area
- Bachelor’s degree in instructional design, educational technology, or similar
- High standards, a strong eye for detail, and a strong sense of ownership.
Nice To Have
- You have experience in revenue enablement, sales, solutions engineering, or customer success for a SaaS organization
- You have experience with sales engagement tools such as Gong and Highspot
- You have experience with start-up cultures
- Experience using Postman and/or developer tools
This role based in San Francisco or Boston & the reasonably estimated salary for this role ranges from $100,000 to $200,000 & a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.