Make a game-changing next move.

Learn more about the opportunities in Coatue's portfolio.
192
companies
6,245
Jobs

Director, Product Operations

Ramp

Ramp

Product, Operations
San Francisco, CA, USA
Posted on Friday, March 29, 2024

About Ramp

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp to save an average 5% and close their books 8x faster.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.

Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About the Role

Ramp’s Product Operations team serves as the critical linkage connecting Ramp’s product building efforts to the customers and operating teams who use Ramp day to day to save time and money. As a Group Product Operations Manager focused on our core Spend Management products, you will manage a small team and be responsible for delivering exemplary experiences to the large and growing set of businesses that manage their expenses on Ramp.

Our Spend Management team is the core experience of Ramp, owning the admin controls, key workflows, employee experience, and net new innovations into the platform. You will leverage data to identify opportunities for our users, build out automation, and define and track metrics that help evaluate customer experience success. You’ll work both upstream with product managers, engineers, and data scientists to represent the voice of the customer and shape product decisions, as well as downstream with customer facing teams and key operational partners and vendors to ensure Ramp is equipped to scale rapidly. You will coach, empower and develop talented members of our product operations team and build a curious, empathetic and driven team culture.

*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*

What You’ll Do

  • Create high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of your product group

  • Identify opportunities to automate, optimize, and refine processes to help Ramp scale operationally as we continue to expand the scope of our products and the size of our customer base

  • Become the foremost expert on the customer’s lived experience for your product set, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issues

  • Coach and develop direct reports and other ProductOps team members to increase their influence and impact across their engineering/product, customer-facing, and leadership partners

  • Partner with senior software engineers, product managers, designers and data analysts to define or evolve the rituals, decision making, metrics and tooling for the team

  • Lead several product operators across Spend Platform, Travel, Admin and Employee Experience

  • Work directly Product Operations and Product leadership to refine the product operations team’s vision and mandate as Ramp continues to scale

What You Need

  • Minimum 6 years experience in Product Management, Product Operations, Management Consulting, and/or Strategy & Ops roles, with at least 2 years in fast growth startup environments

  • Minimum 3 years experience managing individuals in product adjacent / strategy roles

  • Exposure to product environments that include real-world operations such as 24/7 customer support, global supply chains, or highly integrated third party operating partners

  • Adept at designing and executing quantitative and qualitative research and analysis which leads to actionable insights and product roadmap updates

  • Strong cross functional background partnering with support, sales, product, engineering, design and operations teams, and not afraid to present a compelling case for change to senior leadership

  • Deep experience hiring, coaching, growing and developing talent

  • Ability to execute in ambiguous, undefined spaces

  • Strong curiosity, and the investigative and critical thinking skills needed to get to the root cause of your questions

Nice-to-Haves

  • Data analytics experience (SQL, Looker Studio, Python)

  • Technical programming experience (Python, Java, React)

  • Direct operations experience (leading an operating team or a P&L)

Compensation

  • The annual salary/OTE range for the target level for this role is $182,750-$215,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Benefits (for U.S.-based full-time employees)

  • 100% medical, dental & vision insurance coverage for you

    • Partially covered for your dependents

    • One Medical annual membership

  • 401k (including employer match on contributions made while employed by Ramp)

  • Flexible PTO

  • Fertility HRA (up to $5,000 per year)

  • WFH stipend to support your home office needs

  • Wellness stipend

  • Parental Leave

  • Relocation support

  • Pet insurance