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Sales Engineer

Rapyd

Rapyd

Sales & Business Development
Dubai - United Arab Emirates
Posted on Thursday, May 9, 2024

Description

Africa is at the cusp of an economic revolution. 1.5 billion people are embracing electronic payments, mobile everything, and racing towards a digital transformation that will change the world for the next two decades. While Internet- and banking-penetration have come late to Africa, a youth-driven tidal wave of change is hitting the continent, and global businesses and local champions are in a race to unblock its potential.

In partnership with Multichoice, the largest entertainment platform on the African continent, we are building a payment platform that is big enough to unlock the ambitions of a generation.

This is truly the Moment for Africa.

OUR CULTURE

At Moment, we believe building the future is a team sport; partnership and collaboration lie at the core of everything we do. We take pride in working hard and strive to be world class every day, without forgetting to have a little fun along the way. We’re straight-talkers who prioritize speed of execution over perfection. We’re ok with uncertainty and don’t let it get in the way of making smart decisions quickly. We like to get things done. We value diversity of thought, culture, and background and strive to build a business and work environment as vibrant as the continent we serve. Changing the lives and unblocking the ambitions of a continent isn’t for the faint of heart - but with a passion for people and a desire to make an impact on Africa, we believe we can build an enormous business that delivers good in the world.

THE ROLE

We are looking for a dynamic, high impact Sales and Solutions Engineer to build our Sales Engineering function for Africa from Dubai, someone who is technically savvy, creative, and curious to lead technical pre-sales discussions, envision and define solutions with our partners, drive technical integration through to completion, and own the solution relationship locally for our leading partners.

This isn’t a “run and gun” pre-sales role, this is building trust, thoughtful solutions, and owning the output, while also being the technical “ears on the ground” in the market to make sure the product and engineering teams are getting the right information and prioritizing the right things.

In addition, because our platform enables truly new payment experiences to be built, we expect you to bring your passion for innovation to the table to build new experiences in the market, including SDKs, innovation projects, hosting hackathons, and leading local partnerships to stretch the limits of what is possible.

An amazing Sales and Solutions Engineer will be responsible for:

  • Creating and delivering personalized technical sales presentations
  • Gathering information, defining and documenting integration plans
  • Delivering great end-to-end integrations, working in tandem with Product and Engineering;, and Informing the product roadmap based on our clients’ needs
  • Partner success, working across our cross-functional team
  • Evangelizing the product and our network in the technical community
  • Face-to-face representation of at partners and conferences
  • Monitoring technical performance metrics as the client ramps up



Requirements

  • 6+ year's experience in a client-facing role as a Sales Engineer or in Professional Services
  • Strong Professional Services experience within the payments industry
  • Deep knowledge in API-based integration, system debugging, and log analysis
  • Strong project management experience
  • Strong payments integration experience
  • Must have great technical writing and a clear documentation style
  • Must have ample client and partner empathy
  • SQL, Kibana and Postman experience are a must
  • Jira and Confluence experience is an advantage
  • Excellent written and verbal communication skills with work experience in a primarily English-speaking environment

KEY SKILLS AND ATTRIBUTES

  • A team player with the desire to build a great culture
  • Flexible, creative thinker able to adapt to varied and challenging environments
  • Great analytical and problem-solving skills, with excellent attention to detail
  • Thrives in a fast-paced environment while maintaining composure and able to make sound decisions under pressure
  • Ability to work and learn in a multicultural and jurisdictional environment
  • A bias towards action, taking initiative and producing high-quality outputs

EDUCATION AND PREVIOUS EXPERIENCE

  • Bachelor’s degree in Engineering, or relevant technical discipline, or comparable professional experience
  • Lived, worked or studied in - or simply have a passion for - Africa

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