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Senior Manager, Implementation Operations



Posted on Saturday, April 29, 2023
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500)

About the role

Implementation is an essential differentiator for Rippling. The ideal candidate for this role is an experienced, technical, and data-driven leader with a track record of scaling and empowering high-performing teams.

As Senior Manager, Implementation Operations, you will lead a team of 25+ Implementation Analysts and 3+ managers responsible for migrating payroll and configuring products within the Rippling platform. You will be accountable for ensuring the team meets key performance targets related to customer experience, productivity, and quality.

You will report to a Senior Director of Implementation, and work closely with our Product, Engineering, and CX leadership teams.

What you will do

  • Hire, enable, and scale high-performing Implementation Analysts to consistently meet quarterly goals and targets

  • Monitor and manage team performance against key performance metrics

  • Lead and coach a high-caliber team of front-line managers

  • Leverage data to build and optimize payroll data migration & benefits configuration processes that drive operational efficiency and an improved customer experience

  • Collaborate closely with Implementation and CX leadership to improve the customer experience and internal processes

  • Work with Product and Engineering to improve automation and tooling

  • Work with enablement to continually improve training & documentation

What you will need

  • 10+ years of professional experience leading a technical team within a fast-paced environment, startup, or SaaS organization

  • Deep understanding of systems and operations with B2B HRIS products

  • Experience directly hiring and managing a distributed team

  • Experience with payroll, working knowledge of payroll & tax concepts

  • Proven track record of success in scaling teams to achieve key performance metrics

  • Excellent analytical thinker who is adept at leveraging data to make informed decisions

  • Lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain

  • Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through

  • Proven leadership skills, demonstrated ability to recruit & retain top talent

  • Highly effective communicator with good people instincts

  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly

About the team

We are building a world-class implementation team - committed to helping customers realize the full potential of Rippling - while also adapting to a growing customer base and product ecosystem. Our Implementation organization is roughly 115+ members strong, while our Customer Experience organization stretches over 330+ employees! We often collaborate closely with our R&D partners to continuously improve our products and services and to ensure our clients receive a stellar end-to-end Rippling experience.

Additional information

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
  • Tier 1: $117,000 - $160,000/year
  • Tier 2: $105,000 - $144,000/year
  • Tier 3: $99,000 - $136,000/year

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.