Manager, SMB Account Management
About the role
We’re looking for a pragmatic, growth-minded Sales Manager with a proven track record of success to lead our remote US-based Account Management team. As first line manager, you will coach and develop Account Managers in a horizontal customer segment. You will lead your teams to meet their quota attainment and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company.
What you will do
Manage a team of SMB Account Managers to deliver monthly goal-attainment.
Provide leadership and direction to a high-performance team – including hiring, training, and pace setting.
Develop specific and targeted goals for contributors on your team to help them grow and develop.
Find innovative and creative ways to improve and increase performance.
Execute, iterate, and improve on “set piece” customer engagements to develop best practices that scale.
Support consistent and consultative sales and client success processes.
Directly manage and resolve customer escalations.
Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done.
What you will need
A minimum 2 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
Previous experience as a top-performing account manager or sales executive
Proven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant)
Proven leadership skills, people management skills
Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
High integrity individual who’s enthusiastic about building a great company for the long term
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
OTE (65/35 commission split): $185,000/year
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.
*Commission is not guaranteed