About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We’re building a world-class Support team—dedicated to helping customers realize the full potential of Rippling Travel. As a key member of our Travel Operations team, you’ll play a critical role in ensuring accuracy, compliance, and efficiency in our airline ticketing and reporting processes. You won’t just solve problems—you’ll prevent them by proactively identifying gaps, analyzing trends, and implementing scalable solutions.

This is a high-impact role where precision matters. You'll own core ARC processes, collaborate with internal teams to improve workflows, and help drive operational excellence across the board. If you’re someone who thrives on details, sees patterns others miss, and gets a little thrill out of untangling complex reconciliations—we’d love to work with you.

What you will do

• Process and reconcile weekly ARC reports in compliance with ARC standards and deadlines.
• Review and verify airline tickets issued via Sabre GDS, including refunds, exchanges, voids, and commissions.
• Ensure accuracy of ticketing transactions and troubleshoot discrepancies.
• Analyze debit memos to identify root causes and implement corrective actions to minimize future occurrences.
• Document root cause findings and prepare reports to share with management and relevant teams.
• Develop and implement standard operating procedures (SOPs) to address recurring issues and improve compliance.
• Work cross-functionally with ticketing, operations, and accounting teams to address process gaps.
• Monitor and dispute invalid debit memos with airlines in a timely manner.
• Maintain up-to-date records for all ARC activity and reporting.
• Coordinate with accounting, operations, and ticketing teams to ensure accurate reporting.
• Keep current on ARC regulations, airline policies, and industry changes.
• • Participate in internal audits related to travel transactions and ticketing processes.
• Provide training or guidance on ARC, Sabre, and best practices to reduce errors and improve compliance.

What you will need

• 5+ years of experience with ARC reporting in a travel agency or travel management company.
• Proficiency in Sabre GDS is required.
• Strong understanding of airline ticketing, exchanges, refunds, and commission structures.
• Familiarity with debit memos and airline reconciliation processes.
• High level of accuracy and attention to detail.
• Excellent organizational and time management skills.
• Strong communication and problem-solving skills.
• ARC Specialist certification.
• Knowledge of TMC BackOffice.
• Ability to work independently and meet deadlines under pressure.
• Analytical mindset and proficiency with Excel or travel accounting tools.
• Experience in remote or hybrid work environments is beneficial.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.