About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We are looking for a highly strategic and technically-minded Senior Program Manager, Content to serve as the chief content architect for the Revenue Enablement team.

This role is the single owner for the governance, organization, and scalability of all Sales Enablement content across our Content Management Systems (CMS), primarily Highspot and Confluence, as well as our internal Google Drive repository. You will be responsible for defining the future state of our content architecture, ensuring our global revenue teams have the most current, effective, and easily discoverable resources at the exact moment of need.

This role is ideal for a content builder who is passionate about leveraging Generative AI and Large Language Models (LLMs) to drive efficiency, improve content quality (especially in slide design and video creation), and continuously optimize the performance of our enablement materials. You will bridge content creation, system administration, and enablement strategy to dramatically accelerate sales effectiveness across all roles.

What you will do

1. Content Development

• Architect Content Creation: Own the design and development of all scalable enablement resources, including global template decks, foundational training materials, and design standards, with a focus on usability and fast consumption.
• Drive AI-Powered Quality: Leverage GenAI models and tools to increase the quality and velocity of content creation, specifically utilizing LLMs for script generation and advanced tools for professional slide and video production.
• Content Governance: Define, enforce, and maintain the content architecture, metadata standards, and governance rules for all Enablement repositories, including Highspot, Confluence, and Google Drive.

2. Stakeholder Management

• Cross-Functional Content Alignment: Work closely with Product Marketing, Product teams, and Revenue Leadership to ensure that all sales-facing content is accurate, consistent, and adheres to the latest product positioning and enablement requirements.
• Enablement Partnership: Collaborate with Enablement Program Managers to support the build of scalable and segment-specific playbooks, ensuring seamless cross-functional delivery and content that is mapped directly to strategic priorities.

3. Project Management

• Content Audits & Roadmap: Design and run continuous content audit cycles across all CMS and Drive instances to eliminate redundancy, archive outdated materials, and own the roadmap for content lifecycle management improvements.
• System Optimization Projects: Drive initiatives focused on improving content accessibility and usage within Highspot and Confluence, serving as the functional content SME during any platform configuration or integration projects.

4. Presentation & Communication

• Execute Revenue Communications: Own the end-to-end strategy, design, and delivery of the weekly Revenue Newsletter, ensuring communications are visually compelling, timely, and strategically positioned to maximize seller engagement.
• Training Material Polish: Ensure all training and certification materials designed by the team adhere to a high standard of design excellence, clarity, and Rippling brand identity.

5. Data & Analytics

• Content Performance Optimization: Analyze usage and search data (from Highspot and other systems) to identify content gaps, redundancy, and underperforming assets, using these insights to drive content rationalization decisions.
• LLM Optimization: Strategically optimize content structure and annotation to effectively feed internal LLMs and generative search experiences, directly improving content performance and search relevance for sellers in our platforms.

6. Domain Expertise

• Product Content Mastery: Partner with Product Marketing to ensure product content for sales onboarding is up-to-date, role-specific, and drives the required level of product understanding across the revenue organization.
• Industry Trend Integration: Maintain a comprehensive understanding of sales processes, content management trends, and emerging technologies (like LLMs) to continuously improve our content strategy and delivery mechanisms.

7. Execution & Delivery

• Operational Excellence: Maintain the highest standard of delivery by consistently implementing streamlined processes, strong organization, and clear documentation, ensuring quick turnaround on urgent content needs.
• Compliance & Single Source of Truth: Ensure rigorous enforcement of governance rules and content standards to maintain a single source of truth and ensure 100% compliance across all enablement materials.

Qualifications

• 5+ years of experience in Sales Enablement, Content Strategy, Technical Content Management, or Program Management, specifically supporting revenue organizations.
• Proven ability to manage and govern a high volume of content within enterprise Content Management Systems (CMS) like Highspot and Confluence
• Strong hands-on experience leveraging GenAI tools, LLMs (ChatGPT, Gemini), or video / design software to create, curate, or optimize sales-facing content at scale.
• Exceptional eye for design and content polish, with a demonstrated ability to create visually compelling and usable training and sales materials.
• Ability to thrive in very fast-paced environments, effectively managing shifting priorities and handling multiple tasks without becoming easily overwhelmed.
• Exceptional program management skills with experience owning complex, cross-functional initiatives.
• Ability to analyze data to inform content decisions and optimize asset performance.
• Exceptional communication, presentation, and organizational skills.
• Self-starter with a bias towards action.
• Strong operational excellence skills – understands how to organize chaos, streamline processes, and create efficient workflows.
• Ensure all content adheres to our company's guidelines, standards, and brand identity.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.