CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

The Opportunity

We’re seeking a Business Operations Lead to join our team and take ownership of pivotal processes in support of operational excellence and innovation. This role offers a unique opportunity to shape how we work with external vendors, manage key data programs, and track critical operational metrics, all while ensuring transparency, efficiency, and alignment across teams.

The ideal candidate is a meticulous and framework-oriented leader who thrives on solving complex problems and developing systems on that scale. They will be instrumental in designing and maintaining operational practices that promote clarity, collaboration, and excellence across our department.

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus.

Salary Range: $99,252 - $136,472 (Bonus and LTI Eligible)

How You Will Make an Impact

• Define Procurement Standards: Develop and administer the department's procurement standard of practice, creating a contract with sourcing, legal, information security, and finance teams to promote transparency and efficiency.

• Lead Vendor Outreach: Own and enhance our vendor outreach program in collaboration with marketing and procurement teams, establishing best-in-class tracking and communication standards.

• Drive Third-Party Data Integration: Develop and implement a programmatic approach for third-party data explorations and integrations, ensuring alignment with QDST and operational leaders while coordinating commercial agreement milestones.

• Establish Operational Excellence Metrics: Maintain and refine a framework to track operational excellence metrics, including identifying innovative ways to collect and analyze data continuously.

• Oversee Experiment Tracking: Create a system to monitor the status and history of experiments across the organization, bringing clarity to hundreds of interventions annually.

• Improve Expense Tracking: Develop frameworks to track actual expenses against budgets and layer in forecasts, enhancing financial hygiene and accountability.

What You Will Need to Succeed

• Bachelor’s degree or equivalent experience required.

• Proven ability to design and implement scalable operational frameworks that align with organizational goals.

• Strong experience working across departments such as marketing, finance, legal, and procurement to align priorities and deliver results.

• Self-starter and ability to work freely and effectively prioritize work.

• Demonstrated ability to juggle multiple priorities

• Ability to handle ambiguity and quickly adapt when changes occur.

• Exceptional written and oral communication skills.

• High sense of professionalism while remaining empathetic.

• Great attention to detail.

• Curious in nature.

• Proficiency in building and analyzing data points utilizing spreadsheets, particularly Google Sheets

• Experience handling vendor relations is preferred.

• Basic knowledge and understanding of operational auditing principles is preferred.

• Experience in designing and managing data integration and exploration initiatives is preferred.

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.