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Key Account Team Leader



Milan, Italy
Posted on Friday, April 26, 2024

Simplify payments to improve everyone’s life
More than an app, Satispay is a great group of creative, innovative, curious, enthusiastic people united by a bold mission: to build the future of payments in Europe!
We created a mobile payment network to revolutionize how people think about money, by creating a direct connection between consumers and merchants. We do it smart every day while being responsible for the impact of our choices. We believe in creating value for our network through constant collaboration and hard work

If you want to know more about us, take a look here:

Join us as a Key Account Team Leader

What you will be doing
Joining Satispay means being a leader in change and innovation.
The role is based within our new Headquarter in Milan, where - along with all the key people - as an active member of Satispay, you will lead the Key Account Team and support the Satispay Group (Italy, Luxembourg, and soon other countries).
As a Key Account Team Leader, you will play a crucial role in managing the Key Account Team and enhancing our relationships with key corporate retail partners. Your primary objective will be to grow our merchant base performances. This role will also require you to monitor merchant performance through data analysis and ad hoc reports to understand how to set the team targets and goals.

Key Responsibilities:

  • Leading the Satispay Key Account Team both strategically and operationally;
  • Developing, maintaining and leading strong, long-lasting relationships with your key corporate retail partners’ portfolio at C-levels;
  • Driving exceptional merchants' growth thanks to a well-defined strategy;
  • Playing an integral part in generating new business that will turn into long-lasting relationships;
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives;
  • Acquiring a thorough understanding of key customer needs and requirements;
  • Resolving any issues and problems faced by customers and deal with complaints to maintain trust;
  • Serving as the link of communication between key customers and internal teams;
  • Developing regular reports of progress and forecasts to internal and external stakeholders using key account metrics;
  • Identifying trends, issues, and opportunities for improvement.

What we need
We are looking for brilliant talents willing to share our enthusiasm and passion for Satispay’s project. If you're looking for a job where you challenge yourself, learn, and professionally grow, Satispay is the right place for you!

You have:

  • Proven experience in business development, key account management, or relevant customer relationship management roles;
  • Proven experience in managing a Key Account Team;
  • Strong analytical skills with the ability to interpret data and drive strategy;
  • Excellent communication, negotiation, and problem-solving skills;
  • Ability to think creatively and strategically to drive problem solutions and performance improvements;
  • Proven experience in defining and setting co-marketing activities;
  • Ability to influence the internal team to reach the company goals;
  • Proficiency in using GSuite (in particular GSheet) and data analysis tools;
  • Strong organizational skills and the ability to manage multiple projects simultaneously;
  • High motivation, positive and proactive approach and exceptional commercial and relational attitude.

You are:

  • A team worker;
  • A self-starter with a proactive and results-oriented mindset;
  • Precise in execution and with a detail-oriented mindset;
  • A great communicator and able to adapt to fast-paced and high-dynamic environments;
  • Fluent in Italian and English;
  • Knowledgeable and/or passionate about the Fintech industry.

Logistic & Salary
The role is based in Milan with a hybrid work policy.

We offer a competitive salary, commensurate with experience.
Stock option plan available.

The selection process
Once we receive your CV, we will take the time to evaluate it carefully.
Should there be a match for this or any other position at the Company, we will be in touch with you. Our selection process may vary in the number and order of steps but generally includes an HR interview, technical evaluation, and a final meeting in person.
In case there is no match at the moment, don’t worry; we will make sure to keep your CV in consideration for future vacancies!

Satispay is an equal-opportunity employer; we do not discriminate on the basis of race, color, religion, sexual orientation, gender identity, or national origin.
We promote the inclusion and work integration of people belonging to protected categories - as regulated by Law 68/99.

This job opportunity is addressed to both sexes in accordance with Law 903/77.