Ready to be a Titan?

The Senior Cloud Operations Engineer will be responsible for executing release and hotfix deployments, improving deployment reliability, reducing manual intervention, and ensuring fast, safe, and predictable releases. This role focuses on increasing efficiency, enhancing service stability, and driving improvements in deployment performance through innovative technical solutions. The Senior Engineer will also play a critical role in reducing operational toil and optimizing workflows across environments by designing, implementing, and maintaining tools and automation that streamline and enhance release and deployment processes.

Responsibilities:

• Plan, coordinate, and execute release and hotfix deployments across multiple environments

• Collaborate effectively with development, QA, and Infra teams to ensure stable, reliable, and timely production deployments

• Design, develop, and maintain tools and scripts to automate and optimize release and deployment workflows, focusing on reliability, scalability, and consistent execution across environments

• Act as a strong advocate of Lean principles by eliminating operational toil—automating environment setup, deployment validation, and rollback procedures to reduce manual effort, improve consistency, and increase overall efficiency

• Analyze and troubleshoot issues related to release and hotfix deployment processes, proactively remove blockers, lead the resolution of deployment-related incidents, and implement sustainable, long-term improvements to prevent recurrence.

• Build and improve monitoring, alerting, and request-tracking systems to increase visibility and responsiveness in deployment operations

• Maintain accurate and comprehensive documentation for deployment processes and operational enhancements

• Participate in shift rotations or on-call schedules to ensure operational coverage

• Mentor and support fellow Cloud Operations engineers by promoting best practices in release management and deployment automation

Required Skills and Expertise:

• Demonstrated experience in building and maintaining automated CI/CD pipelines for build, test, and deployment

• Proficiency with Git and GitHub, including pull request workflows, branching strategies, and managing complex repositories

• Hands-on experience with CI/CD tools such as TeamCity, GitHub Actions, or Git Lab CI/CD

• Experience with Kubernetes (AKS or EKS), including application deployment and lifecycle management

• Experience using Helm to package and deploy Kubernetes applications

• Practical understanding of GitOps principles with hands-on experience using tools such as FluxCD or ArgoCD

• Advanced or average hands-on experience C# programming is a big plus

• Proficiency in scripting languages such as Bash, Python, or PowerShell is a big plus

• Understanding of automated testing practices and frameworks with familiarity in tools such as Cypress considered a big plus

• Demonstrated ability to develop internal tools and automation that streamline deployment and operational workflows

• Interest and some experience in building AI-powered solutions, particularly those utilizing large language models.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.