Ready to be a Titan?

At ServiceTitan, we’re building the operating system for the trades. As we continue to scale, we're looking for a Principal Product Manager to lead our Property Care expansion. You will own the strategy that makes high-volume, recurring services businesses—including those in Pool/Spa, Pest Control, and Lawn Care—wildly successful on our platform. This involves diving deep into their world, adapting our existing suite of tools, and identifying net-new opportunities to bring the best possible experience to life for all our customers.

If you're a seasoned product leader passionate about solving complex challenges for the trades, driving cross-functional alignment, and making a significant impact, this is your opportunity to build something meaningful.

What you'll do

• Partner with cross-functional teams—including Engineering, Data Science, CX, and Marketing—to design and build scalable solutions tailored for the unique needs of recurring service models.

• Develop a deep understanding of the customer journey and pain points for our Property Care customers, ensuring our platform enhances their key operational workflows from scheduling and routing to billing and customer communication.

• Analyze behavioral signals, product telemetry, and direct customer feedback to detect emerging patterns and guide the evolution of your product solutions.

• Collaborate with Go-To-Market and customer-facing teams to develop clear communication, training, and support strategies for your product launches.

• Drive the Property Care roadmap and prioritization decisions that balance business growth, user value, and long-term platform health.

• Own key metrics related to product adoption, customer satisfaction, and the overall success of our Property Care customers.

• Proactively monitor the competitive landscape and industry trends in Pool/Spa, Pest Control, and Lawn Care to identify new risks and opportunities.
  

What you bring

• 7+ years of product management experience, preferably in enterprise B2B SaaS.

• Demonstrable experience building and launching products for businesses with recurring revenue or subscription models.

• Experience owning and shipping products in a complex ecosystem where you were involved in go-to-market and business-level decisions.

• A strong technical acumen and the ability to understand complex system architectures.

• Experience collaborating with Data Science or AI/ML teams is a plus.

• A high sense of urgency and the ability to make smart, data-informed decisions, even with incomplete information.

• Excellent communication and stakeholder management skills—you are able to bring clarity to complex problems.

• A self-starter mentality with the ability to independently set direction and drive momentum.

• Strong product instincts and a demonstrated ability to think creatively, grounded in customer discovery and insights.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.