You will become an important member of the Pro Product Excellence team, influencing the company's continued success, and helping shape the future of the service industry. As a ServiceTitan Pro Product Specialist, Contact Center Pro, you will be responsible for onboarding and training our newest clients, and actively manage a portfolio of residential and commercial service companies, with a focus on Contact Center Pro, playing a key role in ensuring company revenue and customer success. This involves managing timelines, coordinating key events across post-sale teams, and providing comprehensive training on our telecom product, Contact Center Pro — helping customers feel comfortable and confident. This role is ideal for an organized and detail-oriented professional passionate about technology, telecom, and customer success.

What You’ll Do:

• Become an expert in all areas related to ServiceTitan’s Pro Product, Contact Center Pro.

• Guide clients through implementation, configuration, and training of ServiceTitan’s telecom Pro Product offering, Contact Center Pro, in a 1:1 environment, focusing on TN porting, call routing, SIP configuration, VoIP setup, and other telecom-related tasks.

• Manage complex timelines involving multiple stakeholders and departments, keeping clients on track to launch within the agreed timeframe.

• Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Contact Center Pro success, retention, and return on investment.

• Analyze Contact Center Pro adoption data and account trends to identify actionable insights, customized solutions, and potential risks.

• Work closely with clients to understand their specific telecom needs and offer recommendations to optimize settings based on best practices.

• Participate and engage in an active feedback loop with the Contact Center Pro Product team, ensuring customer experience and quality of life needs are translated effectively.

What You’ll Bring:

• Experience in Support, Implementation, or Account Management within an enterprise software or SaaS environment, with knowledge of telecom products or services preferred.

• 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry.

• BA/BS degree preferred.

• Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.

• Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.

• Ability to identify, troubleshoot, and resolve technical telecom-related issues efficiently.

• Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.

• Intermediate level understanding of value drivers in recurring revenue business models, (within telecom software a plus).

Why You’ll Love This Role:

In this role, you’ll be at the forefront of supporting and empowering clients in telecom and other Service Titan Pro Products, ensuring they’re set up for success from day one. Join a team that values innovation, technical expertise, and client-centric solutions, helping customers make the most of Service Titan Pro’s robust capabilities.