Make a game-changing next move.

Learn more about the opportunities in Coatue's portfolio.
192
companies
6,236
Jobs

Program Manager, Fraud Prevention

Step

Step

Administration, Accounting & Finance, Operations
Palo Alto, CA, USA · Remote
Posted on Thursday, June 6, 2024

Gen Z is the generation of the side hustle. 💪🏻 They’re creators. 👩‍🎤 They’re freelancers. 🧑‍💻 They’re investors. 👩‍💼 And they’re not afraid to take on challenges, especially when it comes to their finances - and we’re here for it.

Step is a next-generation financial services company building a better banking experience to help teens and young adults achieve financial independence and knowledge at an earlier age. We’re on a mission to improve the financial future of the next generation by empowering teens to start their financial journey today. Step is a well-funded Series C company that has raised more than $175M, focused on disrupting the banking industry through a differentiated mobile-first consumer experience.

Teens and families love our product. We eclipsed 1 million customers in just four months after launch and have now crossed 4 million customers. If you’re looking to join a fast-growing company with a strong mission and vision that puts people first, we want to meet you!

The Role

As a Fraud Prevention Program Manager, you will play a key role in driving strategic initiatives related to the onboarding flow. This role will be focused on managing and maintaining a robust KYC program. You will develop deep expertise on the processes and be responsible for driving continuous improvement of our onboarding flow. Through data-driven insights, you will develop recommendations for workflow improvements and new logic implementation to ensure the program’s adherence to predefined goals and metrics. The goal is to create a robust KYC program that can accurately identify good applicants while simultaneously preventing bad actors from entering our ecosystem. You will operationalize these recommendations through strong project management in partnership with Product, Risk, Data and others.

Responsibilities

  • Develop, manage, and iterate on the onboarding process to balance KYC and fraud
  • Support the Head of Risk by scoping problem statements, building project plans, and executing ideas to drive improvement and adherence to key metrics
  • Leverage data to synthesize recommendations and share with various management teams and other key stakeholders to drive a collaborative culture within the organization
  • Define and own relevant quarterly OKRs, KPIs, and program initiatives
  • Gain other organizations’ support for your projects; influence other organization’s roadmaps to deliver member and agent experience improvements
  • Own and maintain support process documentation (e.g., Onboarding lifecycle, knowledge base library, standard operating procedures). Develop and maintain quality control documentation and reports for Risk Ops
  • Support launch readiness efforts for new products / features; work closely with cross-functional stakeholders to ensure operational readiness; provide impact analysis on the risk projects and advocate for improvements
  • Help build out a cohesive quality control program for our KYC procedures and establish standardized policies and procedures for quality control
  • Advise on emerging risk vectors and devise strategies on how to manage risk exposure

Qualifications

  • 5+ years experience in fraud prevention, fraud and KYC strategy, and onboarding risk
  • 3+ years experience in business operations, program operations, program management, business consulting, finance, or similar analytical roles
  • Has excellent written and verbal communication skills to establish productive working relationships with staff and management at all levels
  • Deep understanding of fraud typologies and high risk signals to build fraud mitigation engines
  • Ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
  • Demonstrate ability to work in a complex organization to determine business and customer needs and to prioritize competing priorities
  • Experience working with cross-functional teams such as product managers, data analysts, operations analysts in building operations processes and systems
  • Deep experience in process management, continuous improvement, and process implementations that scale
  • Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
  • Highly motivated self-starter with a desire to grow and learn
  • Have a strong understanding of Risk and onboarding operational processes
  • Be comfortable with decision making in a fast paced, ambiguous environment, while demonstrating curiosity and growth mindset

Salary Range

  • Base pay salary range is $95,000-$135,000 USD and stock in early stage startup
  • Starting salary will be determined by a variety of factors including job-related skills, experience, qualifications, work location, and market conditions.

Working at Step

  • Competitive salary based on experience, with full medical and dental benefits 💸
  • High potential for growth 📈
  • Stock in an early-stage startup 🤩
  • Flexible WFH and vacation policy 🏝
  • Paid parental Leave 🐣
  • Employee referral program 👯‍♀️👯
  • 401K plan 💪🏻