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Sundayapp
Posted on Jan 30, 2025
👋 About Us
We heard you might be looking for a new opportunity! sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech startup in the restaurant space that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you. Join a fast-growing scale-up where innovation, collaboration, and real impact drive everything we do. Sunday transforms the dining experience by empowering restaurants to create seamless, personalized interactions that delight guests while streamlining operations.
💼 About The Role
As a POS Specialist, you will play a critical role in ensuring the seamless integration and support of our payment platform with various Point of Sale (POS) systems. This role is ideal for a technical individual who thrives in a service-oriented environment. You will work closely with our Operational team, assisting them during onboarding phases, while also being the primary contact for POS-related issues.
🔥 Key Responsibilities
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
We heard you might be looking for a new opportunity! sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech startup in the restaurant space that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you. Join a fast-growing scale-up where innovation, collaboration, and real impact drive everything we do. Sunday transforms the dining experience by empowering restaurants to create seamless, personalized interactions that delight guests while streamlining operations.
💼 About The Role
As a POS Specialist, you will play a critical role in ensuring the seamless integration and support of our payment platform with various Point of Sale (POS) systems. This role is ideal for a technical individual who thrives in a service-oriented environment. You will work closely with our Operational team, assisting them during onboarding phases, while also being the primary contact for POS-related issues.
🔥 Key Responsibilities
- Handle technical onboarding tasks related to integrating our payment platform with complex POS systems and third-party integrations
- Coordinate with technical stakeholders
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- Coordinate with customers and configure their environments to interface with our platform
- Support and train the OPS team on POS integration processes
- Provide support and perform log analysis for POS-related issues
- Master the usage and configuration of our POS labs, back-of-house systems, and terminals
- Write internal and customer-facing documentation to ease the onboarding process and empower merchants to self-troubleshoot / onboard
- Collaborate with the engineering team to enable the creation of troubleshooting and onboarding tools (some merchant-facing as well)
- Participate in the decision making process related to POS integrations with our product
- Participate in ITSM on-call rotation
- 3 to 5 years in a technical role, preferably within POS support or a similar function
- Experience in configuring and supporting POS systems (NCR Aloha or Simphony)
- Strong problem-solving and communication skills
- Experience in training support staff
- Proven service-oriented mindset
- Experience in log analysis (Datadog)
- Technical knowledge regarding POS configurations and their architecture
- Knowledge of REST APIs and how to troubleshoot them (Postman or equivalent)
- Speaking French is a plus
- £$€ Base Competitive salary and stock options (around $100K)
- Unlimited PTO
- 100% health coverage for you and your children
- A lot of responsibilities and opportunities to grow (also internationally)
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).