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Support Engineer (Weekends, APAC Hours)

Supabase

Supabase

This job is no longer accepting applications

See open jobs at Supabase.
Customer Service
Southern Asia · East Asia · Oceania
Posted on Thursday, January 4, 2024

Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

  • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
  • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
  • Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here).
  • Identify where internal tooling might be developed or obtained to improve support efficiency.
  • Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

  • Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
  • Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
  • Excellent communication skills and fluency in English.
  • Skilled in using Linux/Unix operating systems and the command line.
  • Experienced working with GitHub Issues and Discussions.
  • Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
  • Having a degree in Computer Science is a plus too.

Timezones & Logistics

  • It’s a full-time position permanently, with four 10-hour shifts covering weekends during APAC Hours: 00:00-10:00 UTC
  • We are primarily looking for someone in Southeast Asia or India time zones for this shift.
  • This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.

We offer:

  • 100% remote work from anywhere in the world. No location-based adjustment to your salary.
  • ESOP (equity ownership in the company)
  • Autonomous work. We work collaboratively on projects, but you set your own pace.
  • Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents
  • Generous Tech Allowance for any office setup you need
  • Annual Education Allowance
  • Annually run off-sites.

BUILD IN A WEEKEND. SCALE TO BILLIONS

Supabase adds auth, realtime, and restful APIs to Postgres without a single line of code.

Each project within Supabase is an isolated Postgres cluster, allowing customers to scale independently, while still providing the features that you need to build: instant database setup, auth, row level security, realtime data streams, auto-generating APIs, and a simple to use web interface.

We are a fully remote company.

Key Tech: Javascript, Typescript, Go, Elixir, PostgREST (haskell), Postgres, Pulumi.

  • We're a startup. It's unstructured.
  • Collectively founded more than a dozen venture-backed companies.
  • More than 10 different nationalities.
  • We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".
  • We "dogfood" everything. If you use it in your project, we use it in Supabase.
  • The entire process is fully remote and all communication will happen over email or via video chat.
  • Once you've submitted your application, the team will review your submission, and may reach out for a short screening interview over video call.
  • If you pass the screen you will be invited to up to four follow up interviews. The calls:
    • usually take between 20-45 minutes each depending on the interviewer.
    • are all 1:1.
    • will be with both founders, a member of either the growth or engineering team (depending on the role), and usually one other person from your immediate team or function.
  • Once the interviews are over, the team will meet to discuss several roles and candidates and may:
    • ask one or two follow-up questions over email or a quick call.
    • go directly to making an offer.

This job is no longer accepting applications

See open jobs at Supabase.