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IT Intern

Tackle.io

Tackle.io

IT
Boise, ID, USA
Posted on Tuesday, May 16, 2023
Tackle is the leading solution built to help software companies generate revenue through a data-driven Cloud go-to-market (Cloud GTM). Our Platform and our team come together to help our customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, Microsoft, and Red Hat.
Tackle works with more than 500 software companies including Auth0, CrowdStrike, HashiCorp, Lacework, New Relic, Snyk, VMware, and many more at every stage—from companies scaling their go-to-market to the largest software companies in the world. We are venture backed by three of the world's top SaaS investors—a16z, Bessemer Venture Partners, and Coatue—to execute on our mission to positively transform the way that software is sold.
Tackle is looking to hire a summer IT Intern. This is a great opportunity for someone who is looking to build a career in IT or cyber security and wants to gain real-world experience by collaborating with others to develop and implement policies and procedures that meet regulatory requirements and industry best practices.
The primary responsibility for this internship will be around hardware and inventory management out of the Boise Office.

What You'll Do:

  • Receiving, shipping, and handling laptop inventory
  • Diagnosing and repairing computer hardware and software issues while also providing exceptional customer support to the end-users
  • Providing technical assistance and operational support
  • Maintaining timely and appropriate documentation of technical service provided to the end-user
  • Maintaining appropriate documentation of systems, applications, and hardware used by the Help Desk and IT
  • Monitoring the help desk queue and respond to help desk tickets in a professional and timely manner
  • Maintaining end-user confidence and protect operations by following the security and privacy policies and keeping information confidential
  • Implementing security policies and procedures, or working with various teams to identify and remediate security issues

What You Should Have:

  • Familiarity with operating a Mac OS and cloud technology
  • The ability to lift up to 30 pounds
  • A basic understanding of cyber security principles and practices•
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • The ability to work independently and in a team environment
  • A willingness to learn and take on new challenges

What You'll Gain:

  • Applicable knowledge of IT end-user support technologies and how they are deployed within a SaaS Start-up environment.
  • Hands-on experience in various aspects of IT, cyber security, and infrastructure operations
  • Mentorship opportunities from IT leaders and senior technical colleagues
  • Exposure to industry professionals and networking opportunities
  • Opportunity to work on real-world projects and gain practical skills
  • Flexible work schedule and remote work options
What We Offer:
-100% remote work culture experience
-Competitive compensation
-Company surprises and swag
We are a welcoming, diverse team with a wide range of backgrounds and experiences. We were born and built remote and welcome others who believe remote companies are the way companies will be built into the future. At this time, we can only accept applicants who reside within the United States and Canada.
Tackle.io is proud to be an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Tackle makes hiring decisions solely based on qualifications, merit and business needs at the time. We hope to empower and support every individual and celebrate the diverse cultures, perspectives and experiences in our teams. Our Equal Opportunity policy applies to all employment practices within Tackle.