Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

The position of Transaction Monitoring (TM) Analyst is a part of the Financial Crimes team, which reports up through the Risk & Compliance group. The TM team is responsible for monitoring customer transactions for any potential risk of unusual or suspicious money laundering activities, or other related financial crimes. As a TM Analyst, you will work under the leadership of the AML Manager and will review Automated Transaction Monitoring alerts, analyze customer transactions, and disposition the alerts according to applicable policies and procedures.

What You’ll Do:

Review and analyze automated Transaction Monitoring alerts and make the appropriate recommendation of escalating the alert for further investigation or dismissing the activity as non-suspicious
Prepare detailed TM investigation narratives that clearly explain the activity, risks, and reasoning for the disposition of a case
Organize evidence collected throughout the investigation including documentation, images, and call recordings
Manage your caseload appropriately to ensure timely completion of cases while consistently meeting production and quality expectations as directed by management
Assist the AML Manager with additional tasks and/or service level agreements to support the Financial Crimes team

What We Look For:

Bachelor’s degree or higher
2+ years of experience in anti-financial crimes (AML investigations, TM investigations, Fraud Investigations, EDD, KYC, Sanctions, etc.)
Working knowledge of fraud and AML typologies and current financial crime trends
Understanding of financial products, including credit cards, lending products, and deposit accounts
Excellent research, analytical, and communication skills
Experience in in meeting regulatory and business deadlines with a sense of urgency while maintaining high standards for quality and professionalism
Advanced knowledge of Microsoft Office, Google Suite, and Atlassian products
Experience with LexisNexis research tools (AML Insight, Bridger) and/or ComplyAdvantage preferred, but not required

What We Offer You:

Competitive salary and stock option plan
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiatives

#BI-Hybrid #LI-Hybrid

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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