Senior Project Manager – Lifesciences CRM

Location: Europe || Travel up to [20–40%] ||Full-time || Permanent

Role Summary

As a Senior Project Manager you will lead CRM implementation projects for pharmaceutical and life sciences clients across Europe. This role requires expertise in agile project delivery, stakeholder management, and regulatory compliance, including GDPR, EFPIA transparency codes, and EU Annex 11. You will manage multi-country rollouts, ensuring adherence to timelines, budgets, and compliance standards while fostering strong client relationships.

Key Responsibilities

• Define project scope, goals, and deliverables for CRM implementations (Veeva CRM, Dynamics 365, Salesforce).
• Develop and maintain agile project plans, tracking progress and managing risks throughout the lifecycle.
• Ensure compliance with GDPR, cross-border data transfer rules, EFPIA disclosure requirements, and Annex 11 validation standards.
• Coordinate multi-country implementations, engaging stakeholders across regions and managing cultural nuances.
• Oversee change control processes, ensuring scope adherence and regulatory alignment.
• Manage User Acceptance Testing (UAT) and collaborate on CSV/GxP validation deliverables (URS, RTM, UAT scripts) aligned with GAMP 5.
• Maintain effective communication with clients, internal teams, and SI partners; provide regular status updates and risk mitigation plans.
• Collaborate with legal and compliance teams to ensure audit readiness and documentation traceability.
• Support contract and SOW creation, including partner agreements and resource augmentation planning.
• Drive continuous improvement in project management processes and tools within the PMO.

· 8+ years of project management experience delivering medium to large-scale solutions in life sciences.

· Strong understanding of pharma commercial operations, CRM systems, and regulatory compliance

· Hands-on experience with CRM platforms (Veeva CRM, Dynamics 365, Salesforce) and agile methodologies.

· Familiarity with IQVIA datasets, HCP master data, and consent management processes.

· Proficiency in JIRA, Confluence, and preferably Azure DevOps.

· Exceptional communication, stakeholder management, and problem-solving skills.

· Project Management certification (PMP, PRINCE2, or Agile) preferred.

· Education: B.E. Computer Science, MCA, or equivalent; MBA is preferred.

Other Requirements / Working Conditions

1. · Ability to travel across Europe (20–40%).
2. · Flexibility to participate in client calls outside normal business hours.