Location: San Francisco (Hybrid)

What is Verse?

Organizations today are under growing pressure to navigate the transition to clean energy — not just to meet sustainability goals, but to manage risk, control costs, and build long-term resilience. Yet the complexity of energy markets and a lack of accessible tools have made it difficult for most companies to take meaningful action. Verse was created to change that.

Our mission is to make the case for clean energy irrefutable. Through our AI-powered platform, Aria, we help organizations plan, procure, and operate clean energy to achieve their financial and sustainability goals. Verse transforms clean energy ambition into action — giving businesses the clarity and confidence to lead in a rapidly evolving energy landscape.

The Role

We're looking for a highly analytical, customer-obsessed Partner Success & Operations Manager to help our customers unlock the full value of the Verse platform. The ideal candidate has a consulting background and thrives at the intersection of customer experience, product strategy, and data-driven insights. You’ll be the voice of the customer internally and a trusted advisor externally—ensuring our users succeed, stay engaged, and help shape the future of our product.

Key Responsibilities

Customer Engagement & Success

• Act as the primary point of contact for key customers, and serve as a frontline when technical challenges emerge, ensuring they derive maximum value from our software.
• Build deep relationships with users to understand their goals, workflows, and pain-points.
• Partner with our Data Science team to conduct tailored, one-off analyses that help address customer needs and unlock new value.
• Collaborate with the Product team to feed recurring needs into the product roadmap, ensuring our platform evolves in line with market demand.
• Provide users with insights that inform their technical understanding of their product

Proactive Customer Feedback Loops

• Lead regular customer check-ins to monitor satisfaction, capture feedback, and reduce churn.
• Identify patterns across accounts/users and translate insights into actionable product and business recommendations.
• Champion the customer internally by articulating their needs with clarity and empathy.

Project Management

• Lead regular check-ins with project leadership to track milestones, surface risks, and drive accountability
• Manage project timelines and deliverables, and provide clear status updates and reporting to company leadership
• Coordinate cross-functional efforts across Sales/Commercial and technical teamsProduct, Engineering, Data Science to ensure alignment and progress toward project goals

What We’re Looking For (Minimum Qualifications)

• 4+ years of experience in a top-tier consulting firm or in a similarly rigorous, analytical, and stakeholder-facing role with a strong track record of problem solving and cross-functional collaboration.
• Proven ability to manage complex projects end-to-end, driving execution across teams and delivering results on time.
• Customer-first mindset with the ability to listen, empathize, and translate feedback into actionable recommendations.
• Strong communication skills – able to engage technical and non-technical audiences with equal fluency.
• Data-savvy and detail-oriented, comfortable working with analytics teams and distilling insights from data.
• Collaborative and proactive, excited to work across functions in a fast-paced, mission-driven environment.
• Ability to work cross-functionally with product, data science and engineering teams.

What Will Make You Standout (Preferred Qualifications)

• Experience working in renewable energy space
• Proficiency with analytics tools for large datasets (e.g. python)

What makes Verse a great place to work?

• Lead with Empathy: We lift each other up with humility and kindness, always putting colleagues and customers first
• Be Honest & Transparent: We prioritize effective communication to build trust with our team, customers, and stakeholders
• Move with Balance & Precision: We believe speed and perseverance must be accompanied by thoughtfulness and reflection
• Leave the World a Better Place: We are passionate about our mission, and we strive to create a sustainable world for future generations

Base Pay Range

$120,000 - $180,000

This is the estimated base salary range for this position, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs.

Benefits and Employee Perks

• Competitive compensation and equity grant at a high-growth start up
• Comprehensive benefits package including medical, dental and vision insurance, and 401k
• Flexible hours and unlimited PTO
• Diverse and inclusive working environment

Verse is an equal opportunity employer. All applicants and employees are considered for hire, promotion, and compensation without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or familial status.