Product Manager
Workstream
Workstream is a mission-driven company that believes in building premium, modern software solutions for hourly businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they've been heavily underserved by technology and deserve better. We help local businesses around you hire, manage, and pay qualified workers.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. At series B, we are quickly expanding our product portfolio. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Responsibilities:
- Market Research: Conduct thorough market analysis to identify trends, opportunities, and competitive landscape. Utilize data-driven insights to inform product strategy and decision-making.
- Customer Discovery: Engage with customers to understand their pain points, needs, and feedback.
- Product Roadmap: Develop and maintain a comprehensive product roadmap that aligns with the company’s and product’s strategic goals. Prioritize features and enhancements based on customer needs, market demands, and business objectives.
- Feature Definition: Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to define and document detailed product requirements and specifications.
- Feature Rollout: Oversee the end-to-end feature development process, from ideation to launch. Ensure timely delivery of high-quality features that meet customer expectations.
- Stakeholder Communication: Act as a liaison between stakeholders, including executives, customers, and development teams. Communicate product vision, progress, and updates effectively.
Day in the Life:
- Start the day with a stand-up meeting with the product development team to discuss progress, challenges, and priorities. Review customer feedback and market trends over coffee.
- Conduct market research and competitive analysis. Identify potential opportunities and threats in the market. Prepare a report to share with the executive team.
- Engage in customer discovery activities. Analyze user behavior to identify opportunities, watch customer interviews to better understand pain points & sentiment.
- Meet with a designer and engineering manager to create mockups and high fidelity flows.
- Write PRDs and tickets for your engineering team. Prioritize features based on gathered insights and strategic goals. Collaborate with the engineering and design teams to refine product requirements for upcoming features, understand trade-offs, and respond to engineering questions.
- Hold team meetings to discuss feature prioritization, plan the sprint, and work on your release notes.
- Participate in a cross-functional meeting to discuss the rollout of a new feature. Ensure all teams are aligned and prepared for the launch.
- Review performance metrics of recently launched features. Analyze data and customer feedback to identify areas for improvement. Plan the next iteration of enhancements.
Who You Are:
- 3+ years in Product Management, with demonstrated success building HR SaaS products for a large user base. Some experience working on consumer products is preferred.
- You've worked at a fast-paced, scaling startup (< 500 employees, growing at least 2x in revenue each year) in the last 5 years, or believe you'll excel in a startup environment. Alternatively, you have meaningful experience with product optimization at a larger company.
- Demonstrates strong systems-level thinking; thinks in terms of the connected whole versus individual features
- Love working with customers and users; hungry and relentlessly resourceful in talking with and getting feedback from users
- Empathetic and precise communication, written and verbal – the ability to influence people across cultures and geographies
- Plus if you have experience working in local businesses (i.e. restaurants, retail), even if it’s that one part-time job back in high school
- Plus if you have experience working with offshore and remote engineering teams
- Plus if you have experience with one or more of the following products: ATS, HRIS, Scheduling, Communication tools
What We Offer:
- A mission-driven and value-based company dedicated to empower deskless workers and local businesses
- An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
- Competitive salary and equity
- Dedicated office space - Amenities and Perks
- Learning/development stipend
- Unlimited PTO
- Hybrid Office/WFH schedule
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.